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No voicemail notification since upgrade.

Posts: 1
Registered: ‎17-12-2019

No voicemail notification since upgrade.


I have had issues not receiving voicemail notifications from my Samsung S6, the only way to get them was to reboot my phone. Since the voicemail upgrade a few weeks ago I don't get voicemails notifications even when rebooting my phone. Although happy with the price and service from PlusNet I need this functionality so the only optionis to leave.

Many Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 357
Fixes: 117
Registered: ‎26-03-2018

Re: No voicemail notification since upgrade.

Hi Chris,


I'm sorry that you're not receiving voicemail notifications and for any inconvenience that this is causing you. Please can you run through the following steps to make sure that voicemail notifications are set up correctly on your Samsung S6?


- Go onto apps

- Click on settings

- Select notifications

- Click on advanced

- Tap menu (3 dots)

- Tap show system apps

- Tap contacts.

- Ensure "allow notifications" is enabled.


If this doesn't resolve the problem or if "allow notifications" was already enabled, please try your SIM in a different handset - if possible- and let us know if the issue persists when using the SIM in a different handset.


If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Posts: 15
Thanks: 10
Registered: ‎23-12-2016

Re: No voicemail notification since upgrade.

nope - doesn't work for me even though all notifications are on - works perfectly with old Nokia E71 !! 

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: No voicemail notification since upgrade.

Hey there @tismetoo,


Thanks for reaching out to us.


I'm sorry to hear you are having trouble accessing your voicemail and I apologise for the frustration caused.

I can see that you've found the other forum thread post in regards to voicemail issues - as such it'll all be updated over there once it's been resolved.


Thank you.