No voice service message

[#1]

Hi, Have a couple of mobiles using Plusnet sim's, one of them, a Moto 5 has suddenly started alerting that there is no Plusnet voice service, as we have never had mobile coverage at home not sure why thats happening and also only on one handset, any thoughts ?

[#2]

Hi @sheffpete,

I'm sorry to hear that you're experiencing this issue with your mobile. Please could you try the following to see if it helps resolve the issue?

(1)
Turn the handset off
Take the SIM card out
Leave it for a couple of minutes
Replace the SIM card
Turn the handset back on again
It's important to remove the SIM from the handset entirely, to allow it to disconnect and establish a new connection to the network upon re-boot.

(2)
Reset network settings:
Tap Settings > General > Reset > Reset Network Settings.

(3)
Delete old network profiles:
Settings > General > Profiles > Select the profile you wish to remove and tap Delete Profile.

(4)
Check for any issues by popping over to the following link and inputting your postcode:
https://myaccount.ee.co.uk/networkchecker/checkservice

(5)
Manually disconnecting from the network:
Can you please try manually searching for a network and if given an option, attempt to connect to any other network that differs from EE/Plusnet. Once you've done this, leave it for a couple of minutes and then go back and select EE/Plusnet.

(6)
Ensure handset isn't set to allow for 3G only.

(7)
Try the SIM in another handset that is unlocked to all networks.

(8 )
Delete any old APN settings and insert the following:
Android
Go to Menu > Settings > Wireless & Networks (or More) > Mobile Networks > Access Point Names > Menu > New APN
Without changing any other settings, type in the following info:

Name: EE Internet
APN: everywhere
Username: eesecure
Password: secure
MMSC: http://mms/
MMS Proxy: 149.254.201.135
MMS Port: 8080
Authentication type: PAP
APN type: If there's a choice, choose internet+mms. If the keyboard appears, type *

Tap Menu, then Save
To start your new APN, make sure the line is ticked or the radio button is lit by tapping on it.
Check the notification bar for 4G, H, 3G, E or G with up and down arrows beside it. That'll show your connection is working.

(9)
iPhone
Go to Settings > Mobile or Cellular > Mobile Data Network or Cellular Data Network > Access Point Names > Menu > New APN.
Without changing any other settings, type in the following info:

For Mobile data:
APN: everywhere
Username: eesecure
Password: secure

For MMS:
APN: eezone
Username: eesecure
Password: secure
MMSC: http://mms/
MMS Proxy: 149.254.201.135:8080
MMS Max Message Size: 1048576

Tap the left arrow at the top three times, then press the home button.
Check the notification bar for 4G, 3G, E or GPRS. That'll show your connection is working.

(10)
Check for any updates and ensure the handset has been updated to the latest software.

If the issue persists following this, please send me a Private Message with the following information and we can look into this further.
A list of all the troubleshooting steps tried
Which carrier setting is stored on the handset
Plusnet mobile number
Plusnet account number
Latest version of your IOS/Android software

[#3]

Hi, Many thanks for your suggestions, didnt stop the message though, so delved a bit deeper into the advanced settings on the Moto 5 and found a checked box that said something like notify on loss of voice signal, unchecked the high importance box and it seems to have sorted the problem, can only assume the setting change came with a software upgrade as we have not seen the message before.

regards

Pete.

[#4]

Thanks for letting us know @sheffpete, glad to hear its sorted! If there anything else we can help you out with please do let us know.