There are two 'versions of an old suppliers PAC process
1. You get the PAC and if it isn't actioned within 30 days, your account continues with the old supplier and the PAC becomes invalid. You can ask for another whenever you wish.
2. You get the PAC and your account terminates if not used in 30 days whatever happens with the PAC
Most default to 1. EE seemed to default to 2.
They should ask, or give details if you used the txt to port.
I expect the 'standard' with txt to port is that if it isn't actioned, then the old account continues - Which would be sensible given the STAC option. BUT that would need confirming.
As @LynnG 's number has disconnected - I assume that PN has 'successfully' triggered that part of the PAC process and the number is now entirely at PN's mercy.
I would hope that PN haven't made a mess of their PAC/STAC processes as they seem to have with the messages associated with them and started actioning PACs as STACs.
@stumpym4
Given the length of time you have held your number and the problems you highlight with its absence, I seriously suggest you consider contacting your old supplier and getting them to cancel the port if they can.
They should be able to right up to PN's triggering the account/number cancellation to the old supplier.
It is your old supplier you should contact to arrange that.
That wont be the end of your problems with PN, as issues with cancelling the account (should you choose to do so), refunds and any compensation will likely carry on for some time and in the same vein.
Show us ONE just ONE real, defined benefit for the British public from Brexit
Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
