No text about any delay re porting?
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- Re: No text about any delay re porting?
No text about any delay re porting?
07-08-2019 9:08 AM
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Re: No text about any delay re porting?
07-08-2019 10:56 AM
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Hi @LynnG
Really sorry to hear this.
Can you Private Message me with;
Your full name & confirmation that you are the account holder
Your full address & postcode
Your mobile number
I'll then be able to locate your account and see whats going on.
Thanks,
MoR
Re: No text about any delay re porting?
08-08-2019 8:48 AM
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Re: No text about any delay re porting?
08-08-2019 9:53 AM - edited 08-08-2019 10:02 AM
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One option could be to contact your old supplier, explain that you are getting nowhere with PN and ask if its possible to cancel the port
Depends how its been messed up.
If PN have actioned the cancellation with your old supplier, then you are 'spiked until PN sort it - if ever.
If PN haven't actioned that, and your old number is still working - ring them quick.
Oh - and even cancelling the port with your old supplier may not be the end of it.
I've seen some almost unbelievable (and thats something with PN) claims that PN will not cancel your account even though they've NOT met their required obligations in the port and/or account setup,
because --- you cant cancel until they complete you account set up -
--- and you need to keep ringing to check and they have no idea what or when ... ring back again in a week or so...
Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
Re: No text about any delay re porting?
08-08-2019 10:44 AM
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Re: No text about any delay re porting?
08-08-2019 2:13 PM
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Hi @LynnG, I have sent you a PM., please just drop us a message on here once you have replied.
Re: No text about any delay re porting?
08-08-2019 2:23 PM
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Sorry for jumping in , but sounds familiar .. . sent pac 6 days ago and still nothing , My old number got cut off 2 days ago so im guessing i cant phone up EE and get my old number back etc and give up on plusnet ?
Re: No text about any delay re porting?
08-08-2019 3:50 PM
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Thanks
Re: No text about any delay re porting?
08-08-2019 3:53 PM
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Re: No text about any delay re porting?
08-08-2019 4:33 PM
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If your old number has been cut off then its almost certain that PN have actioned that part of the port and just NOT probably provisioned you on theirs.
Perhaps worth a call to old service though just in case.
Just a reminder folks ... I wouldn't action any Pacs with PN on a Friday or any day that isnt a normal working day (Mon-Fri) next day.
That does seem to increase the already high risk of 'issues'
Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
Re: No text about any delay re porting?
08-08-2019 6:04 PM
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Re: No text about any delay re porting?
08-08-2019 8:26 PM
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Hello @LynnG I have sent you a Private Message.
Should you require any further assistance, please feel free to comment on this thread so we can further assist you.
Many thanks.
Re: No text about any delay re porting?
08-08-2019 8:47 PM
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Appreciate your help.
Re: No text about any delay re porting?
08-08-2019 9:23 PM
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@LynnG wrote:
Ha ha! It was a Friday! Seems to prove your point! However up to this morning EE still active. Which would infer that nothing has been initiated...I'll pop my EE sim back in and see what status is currently. 👍
So you would probably be able to cancel your port via contacting EE
- hence rescuing your number should you need to.
Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
Re: No text about any delay re porting?
09-08-2019 9:38 AM
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- Re: No text about any delay re porting?