cancel
Showing results for 
Search instead for 
Did you mean: 

No text about any delay re porting?

Highlighted
Dabbler
Posts: 18
Thanks: 3
Fixes: 1
Registered: ‎07-08-2019

No text about any delay re porting?

My Port was supposed to occur yesterday but I've had no text or any info to say this is delayed and feel a bit in limbo. With all the reports of long porting delays I'm now concerned I'll lose my number.
37 REPLIES 37
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 273
Fixes: 57
Registered: ‎26-03-2018

Re: No text about any delay re porting?

Hi @LynnG 

 

Really sorry to hear this. 

 

Can you Private Message me with;

 

Your full name & confirmation that you are the account holder 

Your full address & postcode 

Your mobile number 

 

I'll then be able to locate your account and see whats going on. 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
Highlighted
Dabbler
Posts: 18
Thanks: 3
Fixes: 1
Registered: ‎07-08-2019

Re: No text about any delay re porting?

Hi...still nothing happening? I did PM you as requested. Now 2 days post port.
Highlighted
Pro
Posts: 1,126
Thanks: 158
Fixes: 3
Registered: ‎03-12-2016

Re: No text about any delay re porting?

One option could be to contact your old supplier, explain that you are getting nowhere with PN and ask if its possible to cancel the port

 

Depends how its been messed up.

If PN have actioned the cancellation with your old supplier, then you are 'spiked until PN sort it - if ever.

If PN haven't actioned that, and your old number is still working - ring them quick.

 

Oh - and even cancelling the port with your old supplier may not be the end of it.

I've seen some almost unbelievable (and thats something with PN) claims that PN will not cancel your account even though they've NOT met their required obligations in the port and/or account setup,

because --- you cant cancel until they complete you account set up -

--- and you need to keep ringing to check and they have no idea what or when ... ring back again in a week or so...

Ticked_off

Show us ONE just ONE real, defined benefit for the British public from Brexit

Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
Highlighted
Dabbler
Posts: 18
Thanks: 3
Fixes: 1
Registered: ‎07-08-2019

Re: No text about any delay re porting?

It's just a 30 day sim...£9 pm...so no big deal if I have to return to EE. I'll just leave if I have to but it's a shame if it comes to that! Ah well. Let's see what today brings...🙄
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 1,370
Thanks: 242
Fixes: 59
Registered: ‎07-12-2017

Re: No text about any delay re porting?

Hi @LynnG, I have sent you a PM., please just drop us a message on here once you have replied.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Highlighted
Grafter
Posts: 40
Thanks: 1
Fixes: 1
Registered: ‎26-11-2016

Re: No text about any delay re porting?

Sorry for jumping in , but sounds familiar .. . sent pac 6 days ago and still nothing , My old number got cut off 2 days ago so im guessing i cant phone up EE and get my old number back etc and give up on plusnet ?

Highlighted
Dabbler
Posts: 18
Thanks: 3
Fixes: 1
Registered: ‎07-08-2019

Re: No text about any delay re porting?

Hi Lauren..I've messaged you the info you requested..
Thanks
Highlighted
Dabbler
Posts: 18
Thanks: 3
Fixes: 1
Registered: ‎07-08-2019

Re: No text about any delay re porting?

I do know that PAC lasts for 30 days...so you havent yet lost your old number. I'd persevere and see what happens. Seems to be a massive issue with plusnet but you still have 24 days with this PAC number to try and get them to move it across! Good luck. I'll be sure to post if (when) mine gets sorted.
Highlighted
Pro
Posts: 1,126
Thanks: 158
Fixes: 3
Registered: ‎03-12-2016

Re: No text about any delay re porting?

@stumpym4 

 

If your old number has been cut off then its almost certain that PN have actioned that part of the port and just NOT probably provisioned you on theirs.

 

Perhaps worth a call to old service though just in case.

 

Just a reminder folks ... I wouldn't action any Pacs with PN on a Friday or any day that isnt a normal working day (Mon-Fri) next day.

That does seem to increase the already high risk of 'issues'

Show us ONE just ONE real, defined benefit for the British public from Brexit

Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
Highlighted
Dabbler
Posts: 18
Thanks: 3
Fixes: 1
Registered: ‎07-08-2019

Re: No text about any delay re porting?

Ha ha! It was a Friday! Seems to prove your point! However up to this morning EE still active. Which would infer that nothing has been initiated...I'll pop my EE sim back in and see what status is currently. 👍
Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: No text about any delay re porting?

Hello @LynnG I have sent you a Private Message.

 

Should you require any further assistance, please feel free to comment on this thread so we can further assist you.

 

Many thanks.

Highlighted
Dabbler
Posts: 18
Thanks: 3
Fixes: 1
Registered: ‎07-08-2019

Re: No text about any delay re porting?

Thanks for assistance. I await the outcome in 3 to 5 days.
Appreciate your help.
Highlighted
Pro
Posts: 1,126
Thanks: 158
Fixes: 3
Registered: ‎03-12-2016

Re: No text about any delay re porting?


@LynnG wrote:
Ha ha! It was a Friday! Seems to prove your point! However up to this morning EE still active. Which would infer that nothing has been initiated...I'll pop my EE sim back in and see what status is currently. 👍

 

So you would probably be able to cancel your port via contacting EE

- hence rescuing your number should you need to.

 

Show us ONE just ONE real, defined benefit for the British public from Brexit

Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 17,740
Thanks: 5,572
Fixes: 945
Registered: ‎21-04-2017

Re: No text about any delay re porting?

Fingers crossed your port completes soon, we'll be sure to update you as soon as we know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team