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No signal

mikeradcliffe7
Newbie
Posts: 2
Registered: ‎10-11-2022

No signal

Now been without mobile signal for 3 days and EE are intimating another 8 hours. I cannot phone PN Customer Services as I have no other phone and they don't allow email or chat. Appalling customer service and I will be considering leaving them after this.

3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,907
Thanks: 1,524
Fixes: 479
Registered: ‎01-01-2012

Re: No signal

Hi @mikeradcliffe7

I'm really sorry for how long it's taken to get back to you. We've been quite busy recently so it's taking longer than we'd like to reply.

I know how frustrating it can be when you don't have a mobile signal. Can you drop me a PM with your postcode?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
mikeradcliffe7
Newbie
Posts: 2
Registered: ‎10-11-2022

Re: No signal

I would do if I was allowed. It says I don’t have sufficient privileges to PM you. Yet another example of appalling customer service. I have now set in motion to move to another provider as we only got signal back today.
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,914
Thanks: 414
Fixes: 96
Registered: ‎22-01-2018

Re: No signal

Sorry for the confusion @mikeradcliffe7, you can PM us but you will need to create a couple of threads first to unlock that permission. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team