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No signal this morning

Newbie
Posts: 3
Registered: ‎26-03-2020

No signal this morning

No mobile signal all morning - no obvious local outage (West Midlands)? No landline here and chat function is down.....how can I report this please?

3 REPLIES 3
Rising Star
Posts: 90
Thanks: 23
Registered: ‎17-07-2018

Re: No signal this morning

PlusNet aren't a network operator, their coverage is provided by EE.

EE's network status checker is at https://myaccount.ee.co.uk/networkchecker/checkservice 

Community Veteran
Posts: 4,925
Thanks: 738
Fixes: 12
Registered: ‎05-04-2007

Re: No signal this morning

I believe PlusNet only use one of EE's two bands.

Don't know if that is still the case, but bear that in mind when you check EE's signal.

Rising Star
Posts: 90
Thanks: 23
Registered: ‎17-07-2018

Re: No signal this morning

PN don't have access to EE's Band 20 service, but all other 4G bands (1, 3 & 7) are ok - with the caveat that voice calls are carried over 2G & 3G.

 

My link was to the faults checker though, not the coverage checker - you're absolutely right, PN have their own checker at https://www.plus.net/mobile/coverage-checker which should be as accurate as anything.