No signal in Spain
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- Re: No signal in Spain
06-08-2020 12:07 PM
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Fixed! Go to the fix.
Re: No signal in Spain
06-08-2020 12:46 PM
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So why is it Plusnet's fault? Do you see them responsible for your mobile phone signal coverage in. Spain?
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Re: No signal in Spain
06-08-2020 1:02 PM
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I have the same issue. My gf is on giffgaff and has no network issues.
I suspect the problem is plusnet has restricted network coverage to Yoigo, which has a very poor coverage in Spain. When selecting the other networks (Movistar, Vodafone or Orange) it doesn´t work (this was not the case a few weeks ago...)
Re: No signal in Spain
06-08-2020 2:01 PM
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For the last two weeks I've had none of this, they obviously know there is a serious problem but will not admit it.
Vodaphone, Orange and Movistar all have good signal however, for whatever reason I am "forbidden" from accessing those providers and forced to use Yoigo which has no signal.
Maybe you should be asking Plusnet why they are not providing the service they are paid for.
Re: No signal in Spain
06-08-2020 4:25 PM
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@ray999 wrote:
Maybe you should be asking Plusnet why they are not providing the service they are paid for.
I don't need to ask, i am not in Spain. i am aware that Plusnet provide a budget service. In the UK this esults in them not getting access to all the EE mobile frequency bands to cut the cost. Presumably abroad they need to cut costs by limiting the services that they can piggy back on. You pays your monry and makes your choice.
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Re: No signal in Spain
06-08-2020 4:45 PM
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Never had this issue before in several years. All networks MUST provide roaming by law. Lastly, I have a strong signal and can make calls but data is dead. They have simply started to ignore me when I keep trying to get a solution.
If enough people complain to Ofcom maybe they will act, otherwise I'm afraid it's move to a real provider.
Re: No signal in Spain
06-08-2020 4:52 PM
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Just because it is te law that roaming must be provided doesn't mean that there must be adequate mobile coverage on a partner network throughout all parts of Europe. I agree that if you want the premium service that you need to use the prime providers, not the budget piggy backed ones.
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Re: No signal in Spain
06-08-2020 7:15 PM - edited 06-08-2020 7:20 PM
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@paullowin wrote:
Never had this issue before in several years. All networks MUST provide roaming by law
Which law is that? Serious question.
Ofcom's website at https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/using-y... makes reference to "Providers offering roaming services should automatically....." - which suggests that roaming is an optional extra that providers may choose to offer or not.
Re: No signal in Spain
07-08-2020 11:05 AM - edited 07-08-2020 11:08 AM
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Well
1 my phone worked fine until 2 weeks ago
2 reports all over spain of no signal
3 in some cases (including me) there is perfect coverage I have 5 bars and can make calls just no data
4 the issue is specific to plusnet other sims are fine
So you tell me, if it's not plusnet who is it?
PS I assume you work for plusnet baldrick1
Re: No signal in Spain
07-08-2020 11:06 AM
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I have useable phone signal on movistar just no data
Re: No signal in Spain
07-08-2020 11:10 AM
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Well, I still have no call or text facility and obviously no data at all.
Am now well fed up and will be looking to move providers as Plusnet do not seem able to fix any of the problems. Being unable to call is unacceptable, if car breaks down or something similar, what the hell am I supposed to do?!!😩
Re: No signal in Spain
08-08-2020 8:56 AM
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Logged it with Ofcom, interestingly Plusnet haven't signed up with Resolver.
Re: No signal in Spain
09-08-2020 2:06 PM
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I have a phone signal from movistar but no data. It's not as simple as they turned off some networks, there is more to it than that. It seems to be Spain only too, which is odd.
Re: No signal in Spain
09-08-2020 2:33 PM
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Re: No signal in Spain
09-08-2020 2:42 PM
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fair question japitts! In general it is unlawful for any company (which includes service providers) to discriminate between users from any EU country, the so called level playing field.
Specifically:
REGULATION (EU) 2015/2120 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL
of 25 November 2015
laying down measures concerning open internet access and amending Directive 2002/22/EC on universal service and users’ rights relating to electronic communications networks and services and Regulation (EU) No 531/2012 on roaming on public mobile communications networks within the Union
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