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No service for making a call or sending text

Ajaymishra
Newbie
Posts: 2
Registered: ‎04-01-2023

No service for making a call or sending text

For the past 2 weeks my phone has been showing no service. I cannot make calls or send text (text works sometimes sporadically). Plusnet sent a new SIM as replacement but this also doesn't work.
3 REPLIES 3
KEM
Dabbler
Posts: 22
Thanks: 6
Fixes: 2
Registered: ‎10-01-2011

Re: No service for making a call or sending text

Have you tried:

Go into the phone's settings, network and internet, SIM settings there is an option to Automatically select network which is usually set to On. If I click on that I can manually force the phone to select plusnet - several networks are shown and they all state that they are forbidden even the plusnet connection. I then put the connection back to Automatic.

It works on my android phone when I lose connection - frustrating when it happens and that I need to keep doing it but hopefully there will be a fix soon.

Ajaymishra
Newbie
Posts: 2
Registered: ‎04-01-2023

Re: No service for making a call or sending text

Thanks for your reply. Yes, I tried all those. Also got SIM replaced considering it could be a sim problem. However, nothing worked.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,904
Thanks: 1,513
Fixes: 479
Registered: ‎01-01-2012

Re: No service for making a call or sending text

Hi @Ajaymishra

I'm really sorry for how long it's taken to get back to you. We've been quite busy recently so it's taking longer than we'd like to reply.

I know how frustrating it is when you've got signal issues. I'll drop you a PM separately with more info

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team