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No roaming Faroe Islands

FaroeViking
Newbie
Posts: 1
Registered: 2 weeks ago

No roaming Faroe Islands

I was just wondering if someone out there could give me any information about roaming in the Faroe Islands. Which are on the list for Roaming like at home. 
However I have been there many times over the last 3 years, have tried different sim-cards, different phones. 
The problem is that Plusnet does not connect at all, it is almost as if Plusnet is blocked from the operators there. You can't even make an emergency call, which usually would be open to all.

I've had customer services on chat/phone, which have not been a lot of help.
Has anyone has this kind of problems whilst being abroad?
Just giving it a last try before moving to a different provider. 

Cheers

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 4,123
Fixes: 665
Registered: ‎21-04-2017

Re: No roaming Faroe Islands

Hi there.

Sorry to see you've been unable to roam in the Faroe Islands.

While we're likely going to need to report this to our operations team with specific examples(From within the past 48 hours) of the times this hasn't worked, if you can send me a PM I'd be happy to check the right settings are switched on.

If you'd like me to take a look at this please make sure you include the below information in your PM.

  • Your full name and confirm you're the account holder
  • Your full address
  • Your mobile number
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team