No new SIM cards, old number deactivated, no working phone. Grrrrr!

[#1]

I (possibly foolishly) decided to move both my and my wife's mobile accounts from another service provider to Plusnet. We now have no new SIM cards and our mobiles have ceased to work with the old provider so we are incommunicado. It seems the only way to contact Plusnet for help is, wait for it, by phone, Come on guys, that's not funny (we haven't needed a landline in over 12 years).

[#2]

Moderators Note
This topic has been moved from My Order to Mobile.

[#3]

I'm in the exact same position.

[#4]

Hiya @Belventis

I am really sorry for the delay in receiving your SIM cards, this is off course not the start we want to get off to!

So I can take a look into the order for you, can you please pop me over a PM with the following information (to send a PM, click on my name and then to the right, there will be a grey button to 'send private message'):

- The mobile number in question
- Your full name
- The full address including postcode
- Are you the account holder?

- Your date of birth
- The last 2 digits of both the bank account number & sort code

Just to confirm, I will only be able to discuss your Wife's number though if you are the account holder for it or a named nominee.

[#5]

Hiya @Mickt, I'm really sorry that you too are having this problem and for the inconvenience caused.

Could you please send me over a PM with all the information I've mentioned above and I will have a look at your order too for you.

[#6]

I've messaged you, it's too late for me but please read the message and action my request to avoid the same thing happening to the second contract we took out

[#7]

Thank you Lauren. I have messaged you with the requested information.