Thanks for your post and welcome to our Community Forums @Nickh1
I'm sorry to see you're unable to make calls after moving to us.
So we can take a closer look, please could you drop me a private message with the following details?
+Your mobile number
+Your full name
+Your full address
+Are you the account holder?
+Your date of birth
+Last 2 digits of your bank account number
+Last 2 digits of your bank sort code
When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally, so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.