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No network coverage on handset but no network issues

Posts: 1
Registered: ‎02-10-2019

No network coverage on handset but no network issues

My service came to a halt 6 days ago when no network was shown on handset. Contacted Customer Services and carried out the remedial methods suggested to no avail. CS suggested a new SIM which has been received and installed on two handsets, as a check against a faulty phone, to no avail. CS say the matter passed to a higher manager and operations etc and I might know quicker than Plusnet when the issue resolved.

Strangely this is an exact scenario that my son, whom I recommended as a new client, had in the past. It was never resolved and he changed network to resolve.

i have asked that perhaps it would be prudent to initiate a completely new account and link one of the SIM cards to it but that doesn’t seem possible. 

As a septuagenarian I use my phone rarely but require access all the time to keep my wife safe. 

Are any other users experiencing this type of issue.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: No network coverage on handset but no network issues

Hi @joldie


I'm really sorry to hear about the issues you have encountered.


Please feel free to PM your: 


Full Name: 



Mobile Number: 

Confirm you are the account holder: 


We can then run through security with yourself and investigate accordingly. 


Kind regards