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No network coverage on handset but no network issues

joldie
Newbie
Posts: 1
Registered: 3 weeks ago

No network coverage on handset but no network issues

My service came to a halt 6 days ago when no network was shown on handset. Contacted Customer Services and carried out the remedial methods suggested to no avail. CS suggested a new SIM which has been received and installed on two handsets, as a check against a faulty phone, to no avail. CS say the matter passed to a higher manager and operations etc and I might know quicker than Plusnet when the issue resolved.

Strangely this is an exact scenario that my son, whom I recommended as a new client, had in the past. It was never resolved and he changed network to resolve.

i have asked that perhaps it would be prudent to initiate a completely new account and link one of the SIM cards to it but that doesn’t seem possible. 

As a septuagenarian I use my phone rarely but require access all the time to keep my wife safe. 

Are any other users experiencing this type of issue.

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 675
Thanks: 89
Fixes: 35
Registered: ‎23-01-2018

Re: No network coverage on handset but no network issues

Hi @joldie

 

I'm really sorry to hear about the issues you have encountered.

 

Please feel free to PM your: 

 

Full Name: 

Address:

Postcode: 

Mobile Number: 

Confirm you are the account holder: 

 

We can then run through security with yourself and investigate accordingly. 

 

Kind regards

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team