My service came to a halt 6 days ago when no network was shown on handset. Contacted Customer Services and carried out the remedial methods suggested to no avail. CS suggested a new SIM which has been received and installed on two handsets, as a check against a faulty phone, to no avail. CS say the matter passed to a higher manager and operations etc and I might know quicker than Plusnet when the issue resolved.
Strangely this is an exact scenario that my son, whom I recommended as a new client, had in the past. It was never resolved and he changed network to resolve.
i have asked that perhaps it would be prudent to initiate a completely new account and link one of the SIM cards to it but that doesn’t seem possible.
As a septuagenarian I use my phone rarely but require access all the time to keep my wife safe.
Are any other users experiencing this type of issue.