cancel
Showing results for 
Search instead for 
Did you mean: 

No mobile signal

AT27
Just browsing
Posts: 1
Registered: ‎19-07-2021

No mobile signal

How do I go about receiving compensation, there has been no mobile phone signal in my area for over a month now and everyone I know on EE has received at least £100 compensation 

Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.
2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 8,807
Thanks: 4,015
Fixes: 291
Registered: ‎30-06-2016

Re: NO MOBILE SIGNAL


@AT27 wrote:

How do I go about receiving compensation, 


Pay the extra monthly fee and move to EE?

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,652
Thanks: 8,979
Fixes: 1,440
Registered: ‎21-04-2017

Re: No mobile signal

Welcome to our Community Forums @AT27 

I'm really sorry to see you've not had no signal for over a month. Is there a logged service problem in your area?

Check the coverage checker Here by entering your postcode and click the check status button.

We generally wouldn't provide compensation for a problem that's affecting one area, but we'd be happy to look at a fair and proportionate goodwill gesture though once you're up and running again. 

Feel free to drop me a private message with the following details when that time comes or if you need further help.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team