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No mobile internet on ulefone note 7p

Newbie
Posts: 2
Registered: ‎02-09-2020

No mobile internet on ulefone note 7p

Hi all. I have a ulefone note 7p phone which runs on Android. I had a ee SIM card and today I had my number ported over to my Plusnet SIM. Everything is working except 3g/4g mobile internet. I phoned 500 and guy I spoke to had no idea about my phone (I assumed as much). He said to reset mobile data settings and check phone set to preferred network of Plusnet. Which I have done still with no joy. I've also setup a new APN with the details on plusnets website but still not working. Any one else have any ideas what I can try. The phone worked perfectly with the ee sim. Tia
2 REPLIES 2
Newbie
Posts: 4
Registered: ‎03-09-2020

Re: No mobile internet on ulefone note 7p

Did you get any response from Plusnet on this issue? I've got the same problem with a Samsung phone.

Newbie
Posts: 2
Registered: ‎02-09-2020

Re: No mobile internet on ulefone note 7p

No given up with plusnet and ordered a new handset. Got fed up with them there technical knowledge only goes as far as reset settings and switch phone on and off. They haven't got a clue