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No mobile data or call this morning

grocery
Newbie
Posts: 4
Registered: ‎12-05-2023

No mobile data or call this morning

Network down as far as I can tell, and can't call customer service because no wifi calling.

Anyone else lost connectivity?

7 REPLIES 7
MisterW
Superuser
Superuser
Posts: 15,059
Thanks: 5,704
Fixes: 407
Registered: ‎30-07-2007

Re: No mobile data or call this morning

Have you checked the EE status checker https://coverage.ee.co.uk/coverage/ee to see if there's a network problem in your area ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

grocery
Newbie
Posts: 4
Registered: ‎12-05-2023

Re: No mobile data or call this morning

Yes

MisterW
Superuser
Superuser
Posts: 15,059
Thanks: 5,704
Fixes: 407
Registered: ‎30-07-2007

Re: No mobile data or call this morning

Its not a general problem, I've just tried my phone and it works fine. Im currently in the South West.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

grocery
Newbie
Posts: 4
Registered: ‎12-05-2023

Re: No mobile data or call this morning

So how do I get help?

 

Have tried my sim in an old handset - no data or calls

Have moved 10 miles - no data or calls

 

Can't call plusnet because... no data or calls

I tweeted an hour ago with no response

grocery
Newbie
Posts: 4
Registered: ‎12-05-2023

Re: No mobile data or call this morning

minor update: I can call 999, so thats good

James30
Plusnet Help Team
Plusnet Help Team
Posts: 420
Thanks: 143
Fixes: 26
Registered: ‎19-04-2023

Re: No mobile data or call this morning

@grocery -  I'll DM you so you can send me your postcode and I'll check the system for outages.

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
dltool
Dabbler
Posts: 10
Registered: ‎12-05-2023

Re: No mobile data or call this morning

I'm having the same problem - no signal for hours. My partner is also on plusnet mobile and does have signal. Tried my sim in another phone and no joy. I tweeted 4 hours ago (can't phone as no signal) and haven't had a response. The EE service checker shows no problems in my area.