I'm sorry to hear you're struggling to connect to data services on your mobile but not to worry, there are some troubleshooting steps that we can try.
Can you please perform the following:
- Turn your handset off
- Take your SIM card out
- Leave it for a couple of minutes
- Replace the SIM card
- Turn the handset back on again
It's important to ensure that the SIM has been removed from the handset entirely when re-booting. This is to allow it to disconnect and establish a new connection to the network upon re-boot.
Following the re-boot, can you please perform a network reset. This can be done by:
Tap Settings > General > Reset > Reset Network Settings.
If data is still not accessible, you'll need to check the handset to ensure that there are no previous network profiles stored, If so, you'll need to delete these and restart your handset.