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No message details option on Voicemail messages?

richjenn13
Newbie
Posts: 7
Registered: 14-02-2014

No message details option on Voicemail messages?

Recently moved to Plusnet from Virgin.

If I get a Voicemail message left cos I was on a call, or out of range, and i play it back, there isn't an option to access Message Details, which I've always been able to do on previous Providers. So if the Caller doesn't rememebr to leave their number I can't get back to them [and its amazing how frequently that happens!]

 

Any clues as to how to get round this?

 

Thanks!

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 548
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: No message details option on Voicemail messages?

Hi richjenn13!

Thanks for getting in touch with us!

As our network is an MVNO (Mobile Virtual Network Operator) and not an MNO (Mobile Network Operator), we don't support all Voicemail functions, such as the callers information. Although we do use the EE network, we don't have complete access to the services that many other network providers support, for example, O2, Vodafone and Three. 

- Rebeka 

 

 

 

 

 

 

 

 Rebeka Preston
 Plusnet Help Team
richjenn13
Newbie
Posts: 7
Registered: 14-02-2014

Re: No message details option on Voicemail messages?

Thanks, that's helpful - but dead annoying. If there is any way this can be changed I'd be very interested!

 

Best

Richard

Plusnet Help Team
Plusnet Help Team
Posts: 548
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: No message details option on Voicemail messages?

We'll certainly take on board your feedback Richard, and forward this on to the relevant department.

If you have any other questions, feel free to as away!

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
Colin_Maybe
Pro
Posts: 398
Thanks: 80
Fixes: 8
Registered: 17-12-2016

Re: No message details option on Voicemail messages?

@richjenn13 I think the best you can do for now is to change your voicemail message itself asking them to leave their number.

richjenn13
Newbie
Posts: 7
Registered: 14-02-2014

Re: No message details option on Voicemail messages?

Yep, best solution for now!

 

Amazing how folk still seem to forget to!

 

Thanks very much

Richard