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No internet with 3 or 4G on iPhone 6s

joolsclay
Newbie
Posts: 3
Registered: 01-01-2017

No internet with 3 or 4G on iPhone 6s

Hi

 

I am unable to connect to the internet via 3 or 4G on my iPhone 6s. Wireless works fine.

I have searched through this forum and have so far tried the following, to no avail...

- Reset the network settings under General, Reset, Reset Network Settings. (unable to manually reset APN settings as emailed by Plusnet customer service as no option to do so on iPhone)

- Turned Mobile Data on and off countless times

- Turned Data Roaming on and off

- Fitted a replacement new SIM card today at suggestion of the problem being a faulty SIM by Plusnet

The strange thing is the 3 or 4G symbol is showing top left by the Plusnet logo. This would suggest to me that mobile data is working. However when go to Safari I just get a message saying cannot open the page as my iPhone is not connected to the internet. Or it says 'Could not activate mobile data network' as 'I'm not subscribed to a mobile data service'.

 

Can anyone help please? This is my daughters phone, my iPhone 5c works fine on the same account.

Many thanks.

 

 

 

 

4 REPLIES
quelquod
Rising Star
Posts: 514
Thanks: 49
Registered: 31-07-2007

Re: No internet with 3 or 4G on iPhone 6s

Apologies for the cheeky questions - do any other apps that require mobile data work (eg maps) and have you verified that the Safari app is permitted to use mobile data?

Democracy - 3 wolves and a lamb voting about what to have for lunch!
joolsclay
Newbie
Posts: 3
Registered: 01-01-2017

Re: No internet with 3 or 4G on iPhone 6s

Hi, thanks for your reply.

No apps that require mobile data work, eg maps, App Store etc.

Also yes, the Safari app and others not working are permitted to use mobile data.

And the strange thing is that the 3G or 4G are showing on the top left menu.

 

joolsclay
Newbie
Posts: 3
Registered: 01-01-2017

Re: No internet with 3 or 4G on iPhone 6s

Provlem now solved! Thank you Quelquod for your reply.

I just found an APN setting for Giffgaff, her previous carrier in the settings somewhere. Deleted that, reset the network settings again and it now works!

Just thought I'd update in case this helps anyone else, though I'm unable to clarify where I found the old setting exactly! Maybe someone else will know. 

Many thanks all 

Plusnet Alumni (retired) RobertHenry
Plusnet Alumni (retired)
Posts: 14
Fixes: 2
Registered: 15-12-2016

Re: No internet with 3 or 4G on iPhone 6s

Hi there!

To clarify upon the discussion of re-configuring your data on an IPhone, you can follow these steps:

Settings>general>profile>remove profile  -  This will remove your previous network's settings
Settings>general>reset>reset network settings  -  This will reconfigure your phone to our network

 

 

Hope that helps! If you need any further information down the line, feel free to send us a PM and we'll be happy to help! Smiley

 Robert Henry
 Plusnet Help Team