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No incoming texts since January

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Newbie
Posts: 1
Registered: ‎12-03-2019

No incoming texts since January

I haven't addressed this because I don't ever use sms or calls. I always call or message people on messenger or WhatsApp or other services and my data works. I had trouble a couple of months ago with not being able to receive a security code for Tumblr but I put it down to Tumblr. It turns out however that I've been missing texts from my boss and my family. This is unacceptable. How do I fix this today?
1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 626
Thanks: 115
Fixes: 31
Registered: ‎06-08-2018

Re: No incoming texts since January

Hi @Erindale,

Please accept my apologies for the issue with your mobile service.

So that we can investigate the issue, could you kindly private message me here with the details below.
 

  • The account number or mobile number
  • Your full name
  • Your full address including postcode

Once we have completed our data protection checks, we will need examples of the issue occurring in the past 48 hours. I appreciate this may be difficult due to the nature of the problem but if you can replicate it, there shouldn't be any issue providing these.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional