No incoming calls since I joined

[#1]

New sim arrived last Thursday, and I haven’t been able to receive calls line is dead when you ring off landline and mobiles. Further sim sent and activiated yesterday and still the same problem, get told off customer services that I need to provide them with 3 examples of people calling me in 3 different post code areas for them to investigate. This is terrible, I haven’t had incoming calls since the day I joined. I can make calls and receive and send texts! I want to cancel and get PAC code hopefully I am still I cooling off period?

[#2]

Hi Vickip28,

Thanks for taking the time out to get in touch with us. 

I'm sorry to hear about the issues you're experiencing with incoming calls. I understand this can be frustrating and inconvenient but rest assured, the examples are necessary for the Operations Team to investigate the matter further.

We certainly don't want to see you go Vickip28, but if you do require your PAC, you can obtain this by calling 500 from the SIM, or 0800 079 1133 and speaking with our Cancellations Team. 

- Rebeka 

[#3]

Thanks for reply. I shouldn’t have to jump through hoops to receive calls it’s stupid to be expected to travel to different postcode areas and to try and make 3 calls to my phone, thankfully I am in the cooling off period so I have ordered new sim from different provider and I am cancelling. Poor show plusnet. Wish I had read some reviews before I switched as this is a common problem.

[#4]

Hi Vickip28,

I'm sorry to hear you're thinking of leaving us. The last thing we want is for our new customers to have to go through this process but unfortunately, issues can occur outside of our control.

As we use the EE network, we do have to raise any issues with the local mast/network connection to them. I understand that this process can seem lengthy and frustrating, but it is required for the team to perform a thorough investigation. 

We certainly don't want to see you go Vickip28 and I can assure you that with the examples, we'll work to resolve this for you as soon as possible. 

If you would like us to investigate further, please give us a call on 0800 079 1133 with your examples and we'll get these sent across to the team. 

- Rebeka