No data
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- Re: No data
No data
07-01-2017 11:04 PM
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No data - tested in two handsets
APN detail manually set up as per plusnet website
H+ 3G signal with T-Mobile sim
Ideas please?
Re: No data
07-01-2017 11:59 PM
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I have got the same problem. They say it's a sim issue. we are sending a new sim. I have received my new sim. Sadly, still doesn't work.
Re: No data
08-01-2017 8:43 AM
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Thanks for posting! By the looks of things I'm fairly confident to say I don't think this is anything to do with your SIM cards or your account. Over the last few days on the forum they have been a lot of customers posting about this issue, therefore I believe that this is a problem at Plusnet's end. Hopefully someone from Plusnet will soon reveal more details.
James
Re: No data
09-01-2017 11:42 AM
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Thank you both for the replies.
I actually ordered 2 sims:
One the data works fine
One there is no data
Therefore as mentioned in other threads it appears the issue is a dodgy batch of sims or the way the network is set up to recognize the sim settings...
Re: No data
09-01-2017 10:54 PM
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Okay, a little analysis of the sims using an app 'sim card manager' shows a difference between the two, which could possibly point to the reason for the error on one and not the other?
The working sim states 'network type' as LTE
The non working sim states 'network type' as HSPA
The other details appear to align such as:
Sim operator name: plusnet
Sim operator code: 23433
Network operator name: plusnet
Network operator code: 23430
etc
Therefore maybe others having this no data issue could possibly check to see if they have the same 'network type' HSPA?
How could this be brought to the attention of anyone at Plusnet to investigate?
Re: No data
09-01-2017 11:28 PM
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@Mrke On at least one of the pages on the following link also has at least one report where their LTE also works - https://community.plus.net/t5/Mobile/No-Data-Android/td-p/1401847
Other posters over there may be able to report if HSPA doesn't work via the app you've tested yours with.
Re: No data
09-01-2017 11:35 PM
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Hi Mike, same problem here with Moto G 1st series, sim says HSPA.
Re: No data
10-01-2017 12:10 AM
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Thanks @DS, I've mentioned my findings on the other thread in your link. Hopefully someone else can check and report on this to confirm.
Re: No data
10-01-2017 12:17 AM - edited 10-01-2017 12:19 AM
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No problem:)
edit. I hope Plusnet will either confirm our deny that mobile customers are on the right track
Re: No data
10-01-2017 12:17 AM
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Just checked. Mine is also HSPA. Think your onto something. As stated everywhere else it seems to be a sim/network issue.
It's amazing we have had no comment from PlusNet. I will be phoning up tomorrow to cancel. Service like this and the PAC transfer issues is unacceptable. I have done a PAC transfer about 7 times and this is the only company that have messed it up!
Re: No data
10-01-2017 12:20 AM
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@Anonymous could the 'network type' difference mentioned above be the issue? HSPA on a non working sim and LTE on a working one.
Thanks.
Re: No data
10-01-2017 7:26 AM
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I would guess that the SIMs are provisioned incorrectly. At a wild guess old Life mobile SIMs were restricted to 3G and probably had the EE everything APN blocked on the HLR. I wonder if a batch of SIMs are using old Life IMSI (the electronic serial number on the card used to identify and register on the network) that were not updated fully to Plusnet SIM provisions.
One would hope a SIM swap with new IMSI might solve the problem (assuming you don't get a dud replacement), or they need to sort the provisions on the HLR.
Either way it is hard to gauge how much of the customer base has the problem. If it is not that high this could be why there is no proper technical acknowledgement by plusnet, but very frustrating that there are significant problems reported on here but litte response from management. If there is significant numbers one would hope the bad press would spur them into action.
My wife is awaiting a replacement SIM in the vain hope that it might fix the issue, before the end of the 14 day cooling off period!!
Re: No data
10-01-2017 7:43 AM
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Having checked, I have
SIM operator code 23433
Network operator code 23430
Network type HSPA+
Unless Plusnet can identify, confirm the issue and resolution before the end of the week I will probably be changing provider.
Re: No data
10-01-2017 9:16 AM - edited 10-01-2017 9:19 AM
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Sorry, posted in an old thread that I found from a few weeks ago, but this seems more relevant. Having checked my replacement SIM with the app. I have different settings.
SIM operator code 23430
Network operator code 23430
Network type unknown
Am I wasting my time waiting for "an engineer to look into it"? Looks like we all just keep ordering replacement SIMs until one of them works My son's plusnet SIM works fine in my phone, so it's obviously a SIM issue.
Re: No data
10-01-2017 9:38 AM
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Definitely not, I have no problems with mine and the network type varies depending on the signal I'm receiving (as you'd expect to be honest). Because I'm at home right now my signal varies (not PN's fault, it's just my location) between 4G, Edge & HSPA.
That app by the way doesn't seem to refresh the details it reports unless you swipe it shut from your recent apps menu first.
Sorry people, but that's a red herring.
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