Hi HelenD, thanks for getting in touch, so sorry to hear you are experiencing some issues with signal We do have some standard trouble shooting methods that should solve the problems you are experiencing:
Firstly, try turning the phone off and taking the SIM out for 10 minutes, when you place the SIM back in the phone and turn it on, put the phone into flight mode for a further 10 minutes. If this is unsuccessful, you will need to reset the network settings, to do this: Tap Settings > General > Reset > Reset Network Settings. It could be that there is a network issue in your area, and you can check if that's the case here: https://myaccount.ee.co.uk/networkchecker/checkservice (just type in your postcode and see if any issues have been reported!) You could also be in a low-signal area, (check that here: https://ee.co.uk/why-ee/mobile-coverage#theCoverageContainer) but if this is true then we won't be able to offer further assistance as we cannot guarantee signal. You would have been advised of this when signing up also.
Please do try the troubleshooting above, and let us know how you get on If the problems persist, don't hesitate in sending us a PM so we can access your account for further investigation Thanks - Liv