I have a iPhone 6 previously I was with ASda Mobile without any issues.
on a friends recomendations I switched to Plusnet and ported my number over from Asda.
Since day 1 on PN I have had data issues, I have now discovered that I can get data when I am receiving a 4G signal but when it drops to 3G (which seems to happen quite a lot) I can’t get any data. I receive a message on my phone “Could not activate mobile data network turn on mobile data or use wi-fi to access data”.
My wife has a IPhone 5s with Tesco and she gets 3G data ok. I put my wife’s sim into my IPhone 6 and I could access 3G data without any problems. I put the PN sim into my wife’s iphone 5 and 3G data is not working i.e the fault moves with the PN sim.
I have raised this issue under another thread on the forum (“New to Plusnet but far from impressed”) and received various replies from PN support but no solution.
I have done all resets including reset to factory settings and a full restore, I was sent a new sim, sent 3 examples to PN on a couple of occasions.
Now PN tell me that there are no issues with the sim or with 3G data so I am left at wits end.
Before I cancel my PN contract and go back to Asda (and also escalate poor PN service to Ofcomm) can any member of the community offer any advice or possible solution
