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No data - not even the 4G icon in the top bar

michaeljones161
Newbie
Posts: 1
Registered: ‎02-10-2018

No data - not even the 4G icon in the top bar

Hi

A while ago, I Iost all data connection on my Samsung Galaxy Note 3.  (Wifi is fine)

I have lost the little double arrow icon in the top line of the phone screen - the one that flashes when downloading data on 4g/3g.

 

I have reset my phone to factory settings and reinsertd the SIM card but the problem is not solved.

Any ideas?

 

1 REPLY 1
RichardB
All Star
Posts: 774
Thanks: 242
Fixes: 24
Registered: ‎19-11-2008

Re: No data - not even the 4G icon in the top bar

Hi Michaeljones161,
I suspect your phone has not picked up the Plusnet Mobile APN settings.
The generic details on how to manually configure an android phones APN are detailed in the link below:
https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/