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No cashback recieved

Posts: 1
Registered: ‎31-07-2021

No cashback recieved

I switched to Plusnet on the 15th June when the offer for 5gb for £10 a month with a £50 reward card was offered.  This switch was in fact a downgrade for me. This was a slightly lesser package than I was receiving from my old provider for the same money, however the £50 reward incentive is what sealed it and made me join Plusnet.


My signup was the 15th June when the offer was live with the reward supposedly being sent within 45 days.


So here we are 46 days later and no sign of any reward card and no emails etc ( and yes I have checked my spam folder)


I have attached a screenshot of the offer (that was on HUKD at the time) .


Can you please investigate this


Thank you 



Community Gaffer
Community Gaffer
Posts: 26,473
Thanks: 10,117
Fixes: 1,586
Registered: ‎21-04-2017

Re: No cashback recieved

Welcome aboard @jo_evo

I'm sorry to see you haven't heard about your cashback yet. Can you drop me a private message with the following information? This will pass our data protection checks and we'll get back to you as soon as we can.

+Your mobile number
+Your full name
+Your full address
+Are you the account holder?
+Your date of birth
+Last 2 digits of your bank account number
+Last 2 digits of your bank sort code

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Posts: 29,351
Thanks: 6,578
Fixes: 1,480
Registered: ‎11-01-2008

Re: No cashback recieved

Moderators Note

This topic has been moved from My Order to Mobile

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