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No alerts for voicemail.

QuanticLeap
Newbie
Posts: 1
Registered: 11-12-2017

No alerts for voicemail.

I am not getting alerts for voicemail. The only way I can access voicemail to restart my phone. When I go into the call settings and try to enable the Always forward function using the default code: VM: 555, I get Failed to read data - unexpected response from network, as a response. Can you provide a solution for this problem?Huh

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 43
Thanks: 1
Fixes: 1
Registered: 20-07-2017

Re: No alerts for voicemail.

Hi QuanticLeap,

 

Thanks for getting in touch with your question!

 

As Plusnet mobile is an MVNO, we do have a basic voicemail service which may not always have the same functionality as other mobile networks. We tend to find that the voicemail notifications do vary from handset to handset, some handsets do allow you to manually enable the notifications, but this is not something we can do via the network.

 

I'm sorry for any inconvenience this may have caused, if you've any questions please feel free to send myself a PM - I'm happy to help.

 

- Charlie

 Charlie Robinson
 Plusnet Help Team