cancel
Showing results for 
Search instead for 
Did you mean: 

No Sim, emailed saying dispatched on Monday

landrews21
Newbie
Posts: 1
Registered: ‎25-11-2021

No Sim, emailed saying dispatched on Monday

Ordered Black Friday deal on Saturday, I got emailed monday saying sim on way three days now it’s Thursday and I’m out of a phone cause you transferred my number on Wednesday. Very disappointed not a good start for a new customer.
2 REPLIES 2
Trevor724679
Newbie
Posts: 2
Registered: ‎26-11-2021

Re: No Sim, emailed saying dispatched on Monday

Having similar problems 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,577
Thanks: 10,300
Fixes: 1,600
Registered: ‎21-04-2017

Re: No Sim, emailed saying dispatched on Monday

Thanks for getting in touch @landrews21 and @Trevor724679  apologies for the delayed response.

I'm sorry to see you haven't received your SIM before your number was ported.

if this is still an issue, please private message me the following details, so we can investigate this for you. 

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet