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No Signal & Very Poor Connection

edwetamas
Hooked
Posts: 6
Thanks: 1
Registered: ‎10-11-2021

No Signal & Very Poor Connection

Hello there,

 

Since this morning I am facing the following problems:

  • do not get any 3G signal and barely 1 line of 4G inside the apartment
  • with 2-3 bars outside, the calls are breaking up

 

As I can see the tower from my window and is within 200 m distance, I always used to get full signal (4 bars) inside the flat and never had a problem.

 

Coverage.png

Tower.png

3G.png

4G.png

 

My partner is exactly in the same situation. I called Plusnet Support not long ago and I was told that there are no problems. Really?!

 

Could someone please advise me what to do about this?

 

Thank you for your time.

2 REPLIES 2
Mustrum
Community Veteran
Posts: 3,573
Thanks: 1,064
Fixes: 77
Registered: ‎13-08-2015

Re: No Signal & Very Poor Connection

Looking on the EE status checker, seems they are looking into it:

 

We're having a look at WR3 7NX

We're investigating a recently reported problem. Click below and we'll update you when there's news.

https://coverage.ee.co.uk/network/ee 

edwetamas
Hooked
Posts: 6
Thanks: 1
Registered: ‎10-11-2021

Re: No Signal & Very Poor Connection

I have checked that myself before calling Plusnet Support and it was showing that everything is running normally.

 

I am somehow relieved now, knowing that they are aware and working on it. Thank you for looking into it!