No Service on one iPhone but okay on another
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Re: No Service on one iPhone but okay on another
No Service on one iPhone but okay on another
04-05-2022 12:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My girlfriend and I both have the same model iPhone, first generation SE, and both have Plusnet accounts. Because we live in a rural area which does not have the best coverage, we have a 3G femtocell.
I was just on hold trying to phone Plusnet about my broadband account when the line went quiet and I was unable to call back so I restarted my phone to try again but got No Service.
I reset the network settings and restarted it again, checked the settings, toggled between 3G and 4G in mobile data settings but could not get any service.
I checked my girlfriend's phone and she has both 3G and 4G signals but on checking, I noticed that her settings look different to mine - fo a start - in settings, mine says 'Mobile Data' and hers says 'Cellular' and within those settings, under EE, she has the option to choose 'plusnet' under Network Selection - mine only has WiFi Calling and Calls on Other Devices.
In General>About, hers says Network - plusnet, mine says Network - unavailable.
I understand that Plusnet piggy-backs EE's network so I am not surprised that EE appears in the settings but I don't really understand why she has a signal and I don't, suddenly - and why we have different looking settings on the same model phone and iOS version.
Anyway, at the moment, I can't use my phone even when I have 3G selected and I am sat next to the femtocell. I'd be grateful for any advice.
Re: No Service on one iPhone but okay on another
04-05-2022 12:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you tried swapping SIMs to see if it’s a SIM or phone problem?
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: No Service on one iPhone but okay on another
04-05-2022 12:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, I have thought of it but it will have to wait for now as the other phone is not currently available - but I have an old Nokia N95 I might try if I can find a SIM adapter.
Re: No Service on one iPhone but okay on another
05-05-2022 10:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you have the original multi - s.i.m. "card" as originally supplied, it's possible to use the other sizes remaining in the "card" as an adaptor.
I keep those anyway, don't know about PN,but there is useful information on that. ie. s.i.m. number, P.U.K., s.i.m. PIN etc..
e.g. if the fruity phone is the smallest s.i.m.and the Nokia uses a larger one, the smaller s.i.m. may be inserted into what would be the correct size for that.
Re: No Service on one iPhone but okay on another
05-05-2022 2:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hiya @flamesong,
I'm really sorry you are experiencing an issue with your signal and for the hassle this is causing.
While you are waiting to try an alternative phone, do you mind PM'ing me your mobile number and full name so that I can run some checks for you?
Re: No Service on one iPhone but okay on another
05-05-2022 3:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the tip but I have a number of such bits and the cutouts are not all exactly the same so don't fit very well.
The Nokia N95 connected to my femtocell's 3G network without any issues.
When later I put the card back in my iPhone, and went through all the things that I had already done again, I got a one bar 4G signal which kept dropping whilst my girlfriend's iPhone was sat next to it with 2-3 bars on 4G. I tried the SIM in her iPhone and got 2-3 bars too.
They are the exact same phone and the antenna obviously works otherwise I wouldn't get a signal at all - so I don't know what to make of it except to wonder why her iOS software looks so different to mine.
Anyway, I have it set to 3G as I don't use anything requiring much bandwidth and at home where the 4G signal is unreliable, I can usually depend on the femtocell.
Re: No Service on one iPhone but okay on another
05-05-2022 5:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you checked that both phones are on the latest version of IOS?
I have a previous version of the SE and it’s on v15.4.1.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: No Service on one iPhone but okay on another
05-05-2022 5:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Both v15.4.1.
In Settings, does yours say 'Mobile Data' or 'Cellular'?
Re: No Service on one iPhone but okay on another
05-05-2022 9:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry I can’t help with that. This is my wife’s phone on a legacy PayGo account with no data allowance.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: No Service on one iPhone but okay on another
07-05-2022 1:22 PM - edited 07-05-2022 1:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is the range holder for both numbers the same - see here Number Rangeholder Lookup - NTA
"and within those settings, under EE, she has the option to choose 'plusnet' under Network Selection"
For total clarity, are you saying that her phone has an EE network option in addition to Plusnet, whereas yours only has "Plusnet"?
Whilst Plusnet uses the EE network, it does not have access to all of the EE network, specifically the 4G 800mHz band. If for some oddity of your wife's SIM it is granting access to the FULL EE network, such might well explain your reported experience.
Under settings -> General -> About are the Network and Network provider details the same?
Anyone know how to find the details of the cell to which a phone is connected? I seem to recall having done it ... but do not recall how!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No Service on one iPhone but okay on another
07-05-2022 1:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My number is Telefonica UK Limited - I ported it from O2 about 12 years ago - hers is EE.
My Settings look like this. EE is some kind of header. I can't show my girlfriend's as she is at work.
Re: No Service on one iPhone but okay on another
07-05-2022 2:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is it possible that the originally EE number has (somehow) gained access to the 800mHz 4G service, but the previously O2 number does not have such access?
On an iPhone 11 on the EE network, the cited settings look like this...
How do yours and the GF's compare?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No Service on one iPhone but okay on another
07-05-2022 2:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I don't know if things have got a bit cross-threaded but I have my phone set to 3G by choice (I mentioned this in my opening post) because I spend most of my time at home which is poorly served by 4G. If I have the phone set to 4G and the signal drops, I lose the call - it doesn't switch to 3G - my femtocell provided an usually stable signal unless the broadband drops. If My girlfriend, on the other hand, has hers set to 4G as she works in an area with a strong 4G signal but somehow gets a much better 4G signal at home than I do.
Re: No Service on one iPhone but okay on another
09-05-2022 11:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hiya @flamesong, thanks for getting back to us and for the information.
Are you to access the APN settings and amend them on your handset? Might be worth comparing the APN settings of both your devices.
I'd recommend checking yours are correct, you can what they are meant to look like here: https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/
Re: No Service on one iPhone but okay on another
09-05-2022 11:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The link you posted says:
iPhone
-
Go to Settings > Mobile or Cellular > Mobile Data Network or Cellular Data Network > Access Point Names > Menu > New APN.
I can only go as far as 'Mobile Data' - there is no 'Mobile Data Network' to select. The closest is 'Mobile Data Options' but there is no 'Access Point Names' under that option.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Re: No Service on one iPhone but okay on another