No Service - No access to APN settings on iPhone
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- No Service - No access to APN settings on iPhone
No Service - No access to APN settings on iPhone
05-11-2018 9:21 PM - edited 06-11-2018 7:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've currently got No Service showing on my iPhone 5s - iOS 12.1
I've tried resetting Network Settings
I want to check APN settings but the Settings > Mobile Data page is blank
Any ideas?
...Now on Mobile Data page I'm getting
An update is required to use mobile data on this iPhone
Learn More
Learn more just tells what I can't do
Software is up to date iOS 12.1
Re: No Service - No access to APN settings on iPhone
06-11-2018 11:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Seems like it's an Apple / iOS 12 issue
Sim works fine in an old iPhone 5 running iOS 10
Not found a fix though
Re: No Service - No access to APN settings on iPhone
06-11-2018 2:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had the same issue with a iPhone 5 and believe the problem is with the SIM failing to overwrite the APN settings, which you have no access to. The only solution I found was to backup the phone, restore it to factory and start it as a new phone, then restore the apps, text, pictures afterwards. I raised this with Plusnet weeks ago, but failed to receive a reply and it appears to be a common problem, just not one Plusnet are willing to admit!
Re: No Service - No access to APN settings on iPhone
07-11-2018 5:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No Service - No access to APN settings on iPhone
10-11-2018 11:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for that,
Any news?
1st world problems I know but this iPhone 5 I have to use is a surprising step backwards
Re: No Service - No access to APN settings on iPhone
10-11-2018 8:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not quite yet @Forsh, we'll let you know when we do.
Re: No Service - No access to APN settings on iPhone
13-11-2018 8:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is a screen shot of the update failed message
Re: No Service - No access to APN settings on iPhone
13-11-2018 2:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello Forsh, I am sorry to hear you are having issues using our services on your phone.
Thank you for uploading the screenshot.
We have checked with the relevant people and have been advised there is no issue from our side that is causing this.
We would encourage you to seek assistance from Apple.
I am sorry for any inconvenience caused.
Many thanks.
Re: No Service - No access to APN settings on iPhone
13-11-2018 3:27 PM - edited 13-11-2018 4:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Dumbledore,
I should be near Meadowhall Apple store tomorrow - no appointments available online but I'll see what they say and report back
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- No Service - No access to APN settings on iPhone