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No Service - No access to APN settings on iPhone

Forsh
Dabbler
Posts: 12
Thanks: 2
Registered: ‎17-10-2017

No Service - No access to APN settings on iPhone

I've currently got No Service showing on my iPhone 5s - iOS 12.1

I've tried resetting Network Settings

I want to check APN settings but the Settings > Mobile Data  page is blank

Any ideas?

 

...Now on Mobile Data page I'm getting

An update is required to use mobile data on this iPhone

Learn More

 

Learn more just tells what I can't do

Software is up to date iOS 12.1

 

8 REPLIES 8
Forsh
Dabbler
Posts: 12
Thanks: 2
Registered: ‎17-10-2017

Re: No Service - No access to APN settings on iPhone

Seems like it's an Apple / iOS 12 issue

Sim works fine in an old iPhone 5 running iOS 10

 

Not found a fix though

db74
Dabbler
Posts: 12
Thanks: 1
Registered: ‎12-10-2018

Re: No Service - No access to APN settings on iPhone

I had the same issue with a iPhone 5 and believe the problem is with the SIM failing to overwrite the APN settings, which you have no access to.  The only solution I found was to backup the phone, restore it to factory and start it as a new phone, then restore the apps, text, pictures afterwards.  I raised this with Plusnet weeks ago, but failed to receive a reply and it appears to be a common problem, just not one Plusnet are willing to admit!

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,928
Thanks: 1,537
Fixes: 480
Registered: ‎01-01-2012

Re: No Service - No access to APN settings on iPhone

Sorry to hear this.

I've raised it to the relevant team to see if there's anything that can be done.

We'll update you when we know more

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Forsh
Dabbler
Posts: 12
Thanks: 2
Registered: ‎17-10-2017

Re: No Service - No access to APN settings on iPhone

Thanks for that,

 

Any news?

1st world problems I know but this iPhone 5 I have to use is a surprising step backwards

 

Smiley

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: No Service - No access to APN settings on iPhone

Not quite yet @Forsh, we'll let you know when we do.

Forsh
Dabbler
Posts: 12
Thanks: 2
Registered: ‎17-10-2017

Re: No Service - No access to APN settings on iPhone

This is a screen shot of the update failed message

 

Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: No Service - No access to APN settings on iPhone

Hello Forsh, I am sorry to hear you are having issues using our services on your phone.

 

Thank you for uploading the screenshot.

 

We have checked with the relevant people and have been advised there is no issue from our side that is causing this.

 

We would encourage you to seek assistance from Apple.

 

I am sorry for any inconvenience caused.

 

Many thanks.

Forsh
Dabbler
Posts: 12
Thanks: 2
Registered: ‎17-10-2017

Re: No Service - No access to APN settings on iPhone

Thanks Dumbledore,

I should be near Meadowhall Apple store tomorrow - no appointments available online but I'll see what they say and report back

 

 

Smiley