No Reward Card Email

[#1]

Hi

I joined Plusnet on 3rd December.  I went through the moneysavingexpert link to avail of the £25 reward card.  It stated online I would receive an email in 10 days from start of contract but I have not received an email as yet.

Can you please advise what I need to do to get the email sent.

[#2]

Hi @niaodonovan, thanks for getting in touch.

I'm sorry to hear there has been no communication surrounding your cashback. So we can look into this for you, can you please private message:

- your full name & confirmation that you are the account holder
- your full address including postcode
- the mobile number in question?

Regards
 

[#3]

Hi

I joined Plusnet in November 2019.  I went through Plusnet's website and there was a special offer of a £30 reward card.  It stated online I would receive an email in 10 days from start of contract but I have not received an email as yet.

Can you please advise what I need to do to get the email sent?

I have called customer services and each staff member has been unable to help me with my query and provides me with different information. 

There is no email address for Plusnet and each telephone advisor is not able to deal with my query in a satisfactory manner as I wish to resolve this issue as it has been ongoing for almost 2 months. 

Any help would be greatly appreciated.

Thanks

[#4]

Hi @Sunshine1234, thanks for getting in touch.

I'm sorry to see there has been no communication surrounding your cashback. So we can look into this for you, can you please PM:

- your full name & confirmation that you are the account holder
- your full address including postcode
- the mobile number in question?

Once you've sent that information can you please let us know via this post

Regards
 

[#5]

Hi abails0105

Just wanted to let you know I have sent you a private message with the details you requested.

Regards

Niamh

[#6]

Hi 

Thank you for your reply.

I would like the matter to be dealt with ASAP as it has been an ongoing issue with no resolutions.

KR

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

[#7]

@Sunshine1234 

If  possible I would delete the information. It is unwise to publish all that private data on a public forum.

Perhaps a MOD will move it away from public gaze

[#8]

ok thank you I am new to this system I thought my messages would be sent privately.

[#9]

@Sunshine1234 

To send a personal message you click on the name of the staff member requesting the information and on the right hand side of the page you will see the option to send a personal message. there is very little that is private in the forum.

[#10]

Thank you thats a great help!

[#11]

Hi there, I've not been able to find an account matching those details, could you send me a private message with the username please? If you're unsure of that it's shown on emails that we send about your account. - Adam 

[#12]

I too joined non the back of money saving expert , moved 2 sims from three to plusnet (EE) for better price/signal - please send the £25 x 2 sims in the post , mobile numbers ending 3338&0043 postcod3 Sw154ef 

[#13]

Hey there @DAguma,

Thanks for reaching out to us.

I'm sorry you've not had your cashback redemption email just yet and I apologise for the frustration caused.

So we can locate the account/s in question please send across a PM with the following information:

- Your full name (and if you're the account holder)

- Your full address with postcode

- Your Plusnet mobile number

Give us a nudge here once you've sent across that information so we can get it sorted.

Thanks.

[#14]

Hi
I joined Plusnet on 11th  October . I went through the moneysavingexpert link to avail of the £25 reward card. It stated online I would receive an email in 10 days from start of contract but I have not received an email as yet.
Can you please advise what I need to do to get the email sent.

Thank you 

[#15]

Hi there @gailr15,

Thanks for reaching out to us here.

I'm sorry you've not received an email in regards to your cashback just yet and I apologise for the frustration caused.

Are you able to confirm the following details via PM:

- The account holders full name (and if that's you)

- The full address with postcode

- Your Plusnet mobile number

Give us a nudge here once you've sent across that information.

Thanks