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No Reward Card Email

Newbie
Posts: 2
Registered: ‎02-04-2019

No Reward Card Email

I signed up for mobile on the 5th March and I'm still waiting for the email to allow me to claim for my reward card. Is it normal to have to wait for this length of time?

4 REPLIES 4
Plusnet Help Team
Plusnet Help Team
Posts: 852
Thanks: 155
Fixes: 43
Registered: ‎24-04-2017

Re: No Reward Card Email

Hi @tjccjt, sorry to hear you're still awaiting your cashback. By all means if you could please confirm your method of how this cashabck was offered whether over the phone, online or via a affilite site such as Money Saving Expert.
If you could also send me a private message with your:
-Full name
-Mobile Number
-Full address
-Last 2 digits of sort code and last 3 digits of account number witht he direct debit used for the account.
then I'll happily look into this further for you and find out what's going on with the cashback.

 

 Ben Devine
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 1,858
Thanks: 201
Fixes: 79
Registered: ‎06-08-2018

Re: No Reward Card Email

Hey @tjccjt,

I have now replied via PM to you in regards to your PM to @BD.

Just give us a nudge on here once you have replied via PM.

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Newbie
Posts: 2
Registered: ‎02-04-2019

Re: No Reward Card Email

message sent

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: No Reward Card Email

Hi @tjccjt

 

I have emailed you from your mobile account with more information.

 

Should you have any further queries please feel free to get back in touch as we are more than happy to help.

 

Kind Regards