No Mobile Signal

[#1]

Hi there,
Are there faults with the masts or whatever around the SP Salisbury area postcode, please ?
I've had no access now for hours and I've rebooted my phone and it's not force-fixed it.
Cheers,
Lynda~

[#2]

Hi @Twoterriers, 

I'm sorry to hear you're experiencing issues; it's certainly not something we wish for. I'll be happy to look into this for you, if you could send me a private message with your account details; I'll ensure this is picked up and I'll provide you with any information I can! -Ashleigh

[#3 · Accepted solution]

Thankyou, Ashleigh. However, I went on Live Chat this morning as it was still not working and Chloe advised me to remove the sim and that should make it read it again properly, which thankfully worked.

At least I'll know next time !!

Cheers,

Lynda~

[#4]

Ah, that's fantastic news, Lynda!

I'm really glad to hear your services are now up and running! For future reference, you can check the status within your area via this useful link: https://myaccount.ee.co.uk/networkchecker/checkservice. If there's anything you ever need at all; please don't hesitate to give us a shout and we'll be happy to help. -Ashleigh