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No Internet connection despite phone showing connected to 4G

FIXED
tr3bor
Newbie
Posts: 2
Fixes: 1
Registered: 25-04-2017

No Internet connection despite phone showing connected to 4G

I am new to Plusnet mobile and have two new sims.

 

Both show the are connected to 4G 

Phone 1 iPhone 5      Sim: 2GB data 1000 minutes Unlimited texts £7.50 on Mates Rates

Phone 2 iPhone 5s    Sim: 5GB Data 500 minutes  Unlimited texts £10.50 on April 2017 Mates Rates

 

Both say no intenet connection when trying to use apps.

 
1 REPLY
tr3bor
Newbie
Posts: 2
Fixes: 1
Registered: 25-04-2017

Re: No Internet connection despite phone showing connected to 4G

Fix

Phone 1 Started working after:

  Settings

    --> General

      --> Reset

        --> Reset Network Settings

  The phone rebooted at this point and the worked

 

I repeated the above on phone 2 - still no internet connection

 

I then went to:

  Settings

    --> General

      -->> Profiles and Device Management

 

and deleted an old network carrier profile (in my case GiffGaff)

and the second phone worked

 

 

This lost me all my Wifi setting but I will reinstall those as needed,,