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No Internet, 3g/4g Mobile Data? Try This, Problem Solved

smokie1010
Newbie
Posts: 3
Thanks: 2
Registered: ‎09-04-2019

No Internet, 3g/4g Mobile Data? Try This, Problem Solved

I was unable to get Internet via Mobile Data, 4g or 3g using my Plusnet Sim Card. After phoning Plusnet several times and getting nowhere I was on the point of binning it and going elsewhere but found and fixed it myself. Hopefully the following will help others who are having the same problem and getting nowhere when they ring Plusnet.

 

Brief background. I had an Alcatel Android Phone with a Plusnet Sim Card but was only able to get 3g on it. So I got myself a Samsung A5 to replace it as this has 4g capability. You would think it would be a simple task of just taking the Sim Card out of the Alcatel and putting it in the Samsung A5, switch it on and off you go. Sadly not. I could make Calls and send Texts but no Mobile Data.

 

Please read all the Post as what Plusnet Suggested didn’t work.

 

So I rang Plusnet and they told me that the APN Settings would need changing. So I went into APN and these are the settings that Plusnet tell you to put in:

Name: ee internet

APN: everywhere

Username: eesecure

Password: secure.

MMS Proxy: 149.254.201.135

MMS Port: 8080

Authentication Type: PAP

APN Type: internet+MMS

 

I put these in but still no Mobile Data. Next I’m told that the Sim Card must have gone faulty and they will send out a New Sim. Two days later this arrives.

 

I put the New Sim in the Samsung A5 and switch it on and as instructed in the letter with it I phone Plusnet to activate the Sim. I’m told it will take between 20 minutes and 2 hours to work. So 3 hours later I go back to it and again all I can do is make calls and send Texts, No Mobile Data! So I put in all the above in the APN Settings and still no Mobile Data.

 

Now bare in mind that Plusnet use the EE Network. So my wifes phone is a Samsung S7 and is on EE, I take her Sim Card out and put it in the Samsung S5 and everything works including the 4g. My Daughter has an A6 on Virgin (who also use the EE Network), puts her Sim Card in the A5 and again everything works including 4g. So we know it’s not the phone.

 

So I ring Plusnet again, he goes through all the settings above to double check I’ve done it right but still no Mobile Data. Now I’m told it must be a problem with the phone so they can’t help me any further. No it’s Not because I’ve tried an EE and Virgin Sim in it and it works perfectly, it must be something to do with Plusnet, but no they say it’s a fault with the phone. At this point I give up and start looking at EE and Virgin Deals to get a Sim.

 

I don’t know what made me do this but I put the Plusnet Sim in my Daughters A6 and it worked perfectly and I got 4g Mobile Data. This is Bizarre, why won’t the Plusnet Sim work in the Samsung A5 but will work in the A6? So whilst it was in the A6 I went in to the APN Settings and low and behold they are different to the ones above that Plusnet were telling me to put in so I write these down.

 

So I put the Plusnet Sim back in the Samsung A5 and again I can still only make Calls and Send Texts, still no Mobile Data. So this time I go in to APN and put in the settings I had copied, these are as follows (notice some are different to the ones above and 2 are left blank):

Name: everywhere

APN: everywhere

Username: eesecure

Password: secure.

MMS Proxy: (leave blank)

MMS Port: (leave blank)

Authentication Type: PAP

APN Type: default

 

So I type in the above and guess what? The Mobile Data starts working although I’m only getting 3g instead of 4g but at least I’ve got Internet, 3g Mobile Data. But it gets more interesting.

 

Elsewhere on this Forum I read a post from someone who was only getting 3g instead of 4g and it rectified itself when he left his home area and went elsewhere, it then changed from 3g to 4g, so I decided to try this. Went to a Garden Centre about 5 Miles away and bought my gardening bits then looked at the phone, hooray, I’ve now got 4g!

 

I gets home and leaves it several hours to check I still had 4g and yes I did, tried turning it on/off a couple of times and I still get 4g, turned it off over night and again got 4g in the Morning. So everything is working as it should be.

 

As an experiment I decided to go back in APN Setting and try the settings Plusnet gave me and again the Mobile Data stopped working. Put the APN settings I wrote down above back in and again it starts working but once again only on 3g. So I again had to drive out of the Area for a while for the signal to rectify itself to 4g and come back home where it continues to stay on 4g. It’s totally bizarre that I only live quarter of a mile from the mast yet it initially only picks up 3g and you have to drive miles away for it to rectify itself to 4g then you can come back. Its worth noting that when I put my Wife’s EE and Virgin Sim Cards in it picked up 4g straight away so clearly this anomaly has nothing to do with the phone and something to do with Plusnets Sim Card.

 

Phoning Plusnet was a waste of time as they are not Tech People and just people in a call centre following a Troubleshooting script, if its not fixed via their script the only option they have is to blame your phone. In this instance it wasn’t my phone at all, the APN Settings they were giving me were wrong and then you can only get 3g instead of 4g unless you drive miles away so their system can rectify itself. So if you cant get Internet or any Mobile Data try putting these APN Settings in:

Name: everywhere

APN: everywhere

Username: eesecure

Password: secure.

MMS Proxy: (leave blank)

MMS Port: (leave blank)

Authentication Type: PAP

APN Type: default

 

I will be curious to hear if this has helped anyone else with a similar problem. Oh and Plusnet, if you are reading this it might be worth sticking this solution in your Data Bank so once your Call Centre People have exhausted the script they can try this solution before condemning the callers phone as the culprit.

Moderator's note by Mike (Mav): A duplicate post was released from the Spam Filter and subsequently removed.

4 REPLIES 4
RPMozley
Aspiring Pro
Posts: 1,152
Thanks: 33
Fixes: 6
Registered: ‎04-11-2011

Re: No Internet, 3g/4g Mobile Data? Try This, Problem Solved

I would think the APN type is the key setting to make it work.
If you could add the MMS settings back in from what Plusnet said but set the APN type to “default + mms” and see if it works or not?
That's RPM to you!!
mrsyh
Newbie
Posts: 4
Thanks: 2
Registered: ‎29-01-2018

Re: No Internet, 3g/4g Mobile Data? Try This, Problem Solved

Yes, it worked,thanks.  Lost my mobile data on returning from the Isle of Man (where I had other phone problems).  I've now got it back.  Thanks

smokie1010
Newbie
Posts: 3
Thanks: 2
Registered: ‎09-04-2019

Re: No Internet, 3g/4g Mobile Data? Try This, Problem Solved

Glad to hear it worked for you as well

Juney
Newbie
Posts: 1
Registered: 2 weeks ago

Re: No Internet, 3g/4g Mobile Data? Try This, Problem Solved

Thank you so much for this very detailed and helpful post.   I too had such hassle changing over from my old provider and jumped through so many hoops getting one code after another for keeping my old number then unlocking my phone, only to find I could use the phone and text but got no mobile data.   Many calls to Plusnet were met with disinterest or downright hostility.   After answering so many security questions that I could have got access to the inner vaults at the Bank of England I was asked for the make of my phone.   I said Vodafone.   ("No, I asked you for your phone make and model not your provider".)  Yes, actually my phone is a Vodafone.  ( "Vodafone don't make phones, that's your provider." )  Well I'm holding a phone they made in my hand, its a Vodafone Smart N7.   Silence from them then "Well it must be your phone thats at fault."    They said they would send me a new SIM card but that never arrived.  Instead I've Googled and found your wonderful post which I followed and hey presto - I now have 4g mobile data.    Only took a week to achieve this - I had been assured before I switched providers that it would be quick, simple and straightforward - NOT!    Mucha appreciated - good on you for persevering with this, lesser mortals would have lost the will to live before discovering the answer.  Well done you!.