Thanks for your post @purrdypuss and welcome to our Community Forums.
I'm sorry to see you're having issues with your mobile signal.
Feel free to private message me the following details to pass our data protection checks and we can take a closer look.
+Your mobile number
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+Are you the account holder?
+Your date of birth
+Last 2 digits of your bank account number
+Last 2 digits of your bank sort code
When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.