cancel
Showing results for 
Search instead for 
Did you mean: 

No Data - PDP authentication failure

JamesLeigh
Newbie
Posts: 3
Registered: ‎03-02-2019

No Data - PDP authentication failure

Hey Guys, 

 

Ive just started a contract with you guys about a week ago, the first few days were fine and I was getting 4G but since yesterday only 3G is appearing in the top corner of my iPhone 6S but even that's not working as every time I try to go online I get a message saying 'Could not activate mobile data network, PDP authentication failure'.

 

Ive done some research online and can see loads of people having this problem which worries me a lot about this new contract ive started...

I found this thread which seems very comprehensive and tried everything but it's still not working, some help would be amazing!!

https://community.plus.net/t5/Mobile/PDP-Authentication-Failure-mobile-data/td-p/1549292

James

 

5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 1,583
Thanks: 301
Fixes: 58
Registered: ‎11-01-2018

Re: No Data - PDP authentication failure

 

Hi James,

 

Thanks for getting in touch.

 

Could you pop your full name, full address (inc postcode) and mobile number across via a PM and I'll take a look at this for you?

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
JamesLeigh
Newbie
Posts: 3
Registered: ‎03-02-2019

Re: No Data - PDP authentication failure

Hey Dave, 

 

I sent you a PM yesterday morning, just making sure you received it?

 

Thanks for the help, 

James

Plusnet Help Team
Plusnet Help Team
Posts: 14,592
Thanks: 363
Fixes: 101
Registered: ‎27-04-2007

Re: No Data - PDP authentication failure

Hi James, Dave isn't in the office today but feel free to PM the same details over to me. It might help to reply back to this post when you have too. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
JamesLeigh
Newbie
Posts: 3
Registered: ‎03-02-2019

Re: No Data - PDP authentication failure

Thanks Adam , message sent!

Plusnet Help Team
Plusnet Help Team
Posts: 14,592
Thanks: 363
Fixes: 101
Registered: ‎27-04-2007

Re: No Data - PDP authentication failure

Cheers James, I've just dropped you a reply. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team