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No Data Connection.

FIXED
Steve_UK
Dabbler
Posts: 10
Thanks: 1
Registered: ‎28-06-2018

Re: No Data Connection.

What deal have you found with EE?  There's not a lot on their web site at the moment, but I am only looking for a minimum of 1GB of data with, say, 200 mins and 200 texts.  My main criteria is that I'm not going to pay more than a fiver a month, and preferably a 30-day rolling contract.

 

It seems that the best EE can do that fits is £17 per month!

drunkdale
Newbie
Posts: 1
Registered: ‎03-07-2018

Re: No Data Connection.

Hi Michael, I have the dreaded no data issue, could you help please?
MichaelWilliams
Pro
Posts: 304
Thanks: 54
Fixes: 15
Registered: ‎13-07-2017

Re: No Data Connection.

Hi Dale! I think we're speaking on another platform but in the slim chance there's another Dale who likes a drink out there please drop me a PM and we can get started Thumbs Up

 Michael Williams
 Plusnet Help Team
daddyneenor
Newbie
Posts: 2
Registered: ‎01-07-2018

Re: No Data Connection.

HI Michael can you contact me please - my mums new sim (in my name) has no data connection

LSB
Hooked
Posts: 5
Thanks: 4
Registered: ‎01-07-2018

Re: No Data Connection.

Disappointing to have not received a response from Plusnet Help Team regarding my issue with no data connection Sad

Plusnet must be too busy doing others proud! 

RebekaPreston
All Star
Posts: 929
Thanks: 128
Fixes: 31
Registered: ‎25-11-2016

Re: No Data Connection.

Hi daddyneenor,

Can you please try the following troubleshooting steps:

(1)

  • Turn the handset off
  • Take the SIM card out
  • Leave it for a couple of minutes
  • Replace the SIM card
  • Turn the handset back on again

It's important to remove the SIM from the handset entirely, to allow it to disconnect and establish a new connection to the network upon re-boot. 

(2)

Reset network settings:

Tap Settings > General > Reset > Reset Network Settings.

(3)

Delete old network profiles:

Settings > General > Profiles > Select the profile you wish to remove and tap Delete Profile.

(4)

Check for any issues by popping over to the following link and inputting your postcode:

https://myaccount.ee.co.uk/networkchecker/checkservice

(5)

Manually disconnecting from the network:

Can you please try manually searching for a network and if given an option, attempt to connect to any other network that differs from EE/Plusnet. Once you've done this, leave it for a couple of minutes and then go back and select EE/Plusnet.

(6)

Ensure handset isn't set to allow for 3G only. 

(7)

Try the SIM in another handset that is unlocked to all networks. 

(8

Delete any old APN settings and insert the following:

Android

Go to Menu > Settings > Wireless & Networks (or More) > Mobile Networks > Access Point Names > Menu > New APN

Without changing any other settings, type in the following info:

Name: EE Internet
APN: everywhere
Username: eesecure
Password: secure
MMSC: http://mms/
MMS Proxy: 149.254.201.135
MMS Port: 8080
Authentication type: PAP
APN type: If there's a choice, choose internet+mms. If the keyboard appears, type *

Tap Menu, then Save

To start your new APN, make sure the line is ticked or the radio button is lit by tapping on it.

Check the notification bar for 4G, H, 3G, E or G with up and down arrows beside it. That'll show your connection is working.

(9)

iPhone

Go to Settings > Mobile or Cellular > Mobile Data Network or Cellular Data Network > Access Point Names > Menu > New APN.

Without changing any other settings, type in the following info:

For Mobile data:
APN: everywhere
Username: eesecure
Password: secure

For MMS:
APN: eezone
Username: eesecure
Password: secure
MMSC: http://mms/
MMS Proxy: 149.254.201.135:8080
MMS Max Message Size: 1048576

Tap the left arrow at the top three times, then press the home button.

Check the notification bar for 4G, 3G, E or GPRS. That'll show your connection is working.

(10)

Check for any updates and ensure the handset has been updated to the latest software.

 

If the issue persists following this, please send myself or any other mobile staff member a Private Message with the following information and we can look into this further.

  • A list of all the troubleshooting steps tried
  • Which carrier setting is stored on the handset
  • Plusnet mobile number
  • Plusnet account number
  • Latest version of your IOS/Android software 

Thanks, 

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
RebekaPreston
All Star
Posts: 929
Thanks: 128
Fixes: 31
Registered: ‎25-11-2016

Re: No Data Connection.

Hi LSB,

Thanks for getting in touch with us!

I'm sorry to hear you've not received a response from us. I must advise, that the Community is not an instant messaging platform therefore, there may be a pause in response from mobile staff. 

If you do require an instant response, I would advise to call us on 500 free from your SIM, or catch us on our Live Chat feature.

Having said this, I'll still be more than happy to help with your data issue. Can you please try the troubleshooting steps here in this thread and let me know how you get on. 

Thanks, 

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
pablo8675
Hooked
Posts: 6
Thanks: 1
Registered: ‎05-07-2018

Re: No Data Connection.

How do I post in this thread? I have an s7 edge and just the same as everybody else, i have no data connection. Please help!!! i have tried to private message but no idea where to go and how to do it. Today is my last day with this. Never known anything like it!

RebekaPreston
All Star
Posts: 929
Thanks: 128
Fixes: 31
Registered: ‎25-11-2016

Re: No Data Connection.

Hi pablo8675,

Can you please try the above troubleshooting steps.

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
pablo8675
Hooked
Posts: 6
Thanks: 1
Registered: ‎05-07-2018

Re: No Data Connection.

Hi Rebeka,

I have done all the above and still nothing?

RebekaPreston
All Star
Posts: 929
Thanks: 128
Fixes: 31
Registered: ‎25-11-2016

Re: No Data Connection.

Hi pablo8675,

I have replied to you via Private Message.

If you haven't already done so, can you please reply with the information requested at the bottom of the troubleshooting guide.

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
pablo8675
Hooked
Posts: 6
Thanks: 1
Registered: ‎05-07-2018

Re: No Data Connection.

I have sent private message have you got it?

RebekaPreston
All Star
Posts: 929
Thanks: 128
Fixes: 31
Registered: ‎25-11-2016

Re: No Data Connection.

I have replied to your Private Message, pablo8675.

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
Jeffrey123
Newbie
Posts: 2
Registered: ‎05-07-2018

Re: No Data Connection.

Hi Michael, I've got the same problem and tried all the potential solutions but still no joy. I'm wondering if you could do your magic to help me for internet access?

RebekaPreston
All Star
Posts: 929
Thanks: 128
Fixes: 31
Registered: ‎25-11-2016

Re: No Data Connection.

Hi Jeffrey123,

Could you please try the above troubleshooting guide.

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team