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No Data Connection.

FIXED
Dpres
Hooked
Posts: 8
Registered: ‎05-12-2018

Re: No Data Connection.

Hi all,

 

I am having exactly the same issue as described in this thread. Last week I received new SIM cards from PlusNet. Start a number port, which seems to have completed on Monday afternoon. Ported numbers now work for voice and txt but I've now lost all cellular data. I've been back and forth with customer services and they either don't phone me back or when they do they just say there is no update they don't know what is wrong.. @Gandalf is this something you can help with please? 

Plusnet Help Team
Plusnet Help Team
Posts: 15,084
Thanks: 4,649
Fixes: 778
Registered: ‎21-04-2017

Re: No Data Connection.

Hi @Dpres

I've checked both your number and your wife's for you and the port hasn't yet fully completed, which would be the cause of the issue with the data.

Unfortunately there's not much we can do to influence when this'll happen. Essentially for a port to complete we'd need files from every provider that the number has ever been with. I can see the numbers are on a tracker, so we're aware that the ports are outstanding. In the meantime, all I can really say is that we'd just need to wait. :sad:

Apologies for the inconvenience this is causing.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
erikasocial
Newbie
Posts: 2
Registered: ‎05-12-2018

Re: No Data Connection.

No data connection here either.   It disappeared yesterday and I've tried all the fixes suggested on this forum to no avail.    In order to keep me as a customer I would appreciate if someone could check my number and suggest how this can be fixed as soon as possible. 

Plusnet Help Team
Plusnet Help Team
Posts: 14,666
Thanks: 370
Fixes: 105
Registered: ‎27-04-2007

Re: No Data Connection.

Hi there, sure. Can you send me a private message with your mobile number please? Please update this thread once you have. 

 

Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
erikasocial
Newbie
Posts: 2
Registered: ‎05-12-2018

Re: No Data Connection.

Data came back again yesterday.   I'm hoping that this was a temporary blip - but thank you for responding. 

Plusnet Help Team
Plusnet Help Team
Posts: 1,262
Thanks: 123
Fixes: 54
Registered: ‎06-08-2018

Re: No Data Connection.

Great to hear, if you do have any further issues do let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


GrahamBro
Newbie
Posts: 4
Registered: ‎01-02-2019

Re: No Data Connection.

Just received my Plusnet sim, same problem can make calls & text but no data. Using an iPhone 6s, moving over from TalkTalk. Spent ages on the phone to Plusnet they were unable to help, suggested I go to apple shop (60mls away) or a phone shop! My wife is also having the same problem, same phone. 

My old number moves over on Monday, should I try and stop it and stay with TalkTalk? Help🥴

Superuser
Superuser
Posts: 7,722
Thanks: 1,485
Fixes: 94
Registered: ‎30-07-2007

Re: No Data Connection.

@GrahamBro Check that your iPhone doesn't have an old profile , if so delete it.

See this thread https://community.plus.net/t5/Mobile/NO-DATA-no-access-to-APN-settings-on-iphone/td-p/1400224/page/3

Go to Settings - General - Profile.

If there's one still there from TalkTalk then delete it

 

Highlighted
GrahamBro
Newbie
Posts: 4
Registered: ‎01-02-2019

Re: No Data Connection.

Thanks for that MisterW, that worked great for my phone but no joy with wifes, went to profiles on hers & no profiles there🥴 same phone, again moving from Talktalk to Plusnet. 

Superuser
Superuser
Posts: 7,722
Thanks: 1,485
Fixes: 94
Registered: ‎30-07-2007

Re: No Data Connection.

It's strange how this is so inconsistent:huh:. Have you tried your wifes sim in your phone now ?

 

GrahamBro
Newbie
Posts: 4
Registered: ‎01-02-2019

Re: No Data Connection.

Just tried that:

her sim in her phone = no data

her sim in my phone = data ok

my sim in her phone = no data

my sim in my phone = data ok

seems to be her phone settings 😩

even tried downloading profile from Talktalk then deleting it, no joy

Superuser
Superuser
Posts: 7,722
Thanks: 1,485
Fixes: 94
Registered: ‎30-07-2007

Re: No Data Connection.

It does seem like it's the settings on her phone then.

I'm no iPhone expert I'm afraid, I'm an Android man , but I've seen on here that a reset of the network settings can sometimes work.

This https://www.maketecheasier.com/fix-cellular-data-iphone-ipad/ describes some possible fixes , including the network reset.

Hope that helps

GrahamBro
Newbie
Posts: 4
Registered: ‎01-02-2019

Re: No Data Connection.

Tried the network reset several times, losing the will to live now🥴 will try a factory reset after backing up tomorrow, thanks for your help mate👍🏼Shame Plusnet weren’t as helpful 🙄