No Data Connection.
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- Re: No Data Connection.
Re: No Data Connection.
05-07-2018 2:47 PM
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Hi Rebeka
I've tried the solutions you mentioned, it's still not working. I've used my colleague's Plusnet sim card, it is working fine with 4G data on my phone, and he also tried my simcard, not data at all. I'm pretty sure there is nothing to do with my phone or settings, it something wrong on sim card side.
Re: No Data Connection.
05-07-2018 8:00 PM
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Hi Rebeka,
Thank you for your message!
I am well aware that the Community is not an instant messaging platform. I had already phoned 500 and spoken to various agents via live chat before posting a message on the Community page.
To date, nobody has been able to resolve the issue regarding the mobile data not working.
You should be applauded for putting together such a comprehensive check list for those of us having problems with our mobile data. Sadly after following your instructions, I am still not able to access my mobile data (I'm already on my second SIM!)
I will now be looking for a provider who can actually provide me with a working product. Plusnet need to be transparent with their customers about this issue. Looking on the Community page, the same issue has been raised time and time again and has still not been resolved.
A word of warning to those of you, like me, who will be cancelling within the first 14 days. To access a refund, Plusnet will close your account within 2 hours of requesting a PAC code so make sure you have your new contract sorted or you may find yourself without a useable mobile phone! If you have used your Plusnet SIM to text or make phone calls, Plusnet may not give you a full refund either. Good luck all! I had high hopes for Plusnet but they sadly did not do me proud!!!!!
Re: No Data Connection.
06-07-2018 12:05 PM
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I have just seen this on a great deal forum i use
I think the public should know the truth before signing up with PlusNet. This sim only should not be allowed to be sold!!!
Re: No Data Connection.
07-07-2018 10:32 AM
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Hi Jeffrey123,
I can see that this has been picked up via Private Message by another staff member.
As soon as they have an update on this, they'll be sure to let you know.
- Rebeka
Re: No Data Connection.
07-07-2018 10:33 AM
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Re: No Data Connection.
08-07-2018 11:31 AM
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Re: No Data Connection.
08-07-2018 11:38 AM - edited 08-07-2018 11:39 AM
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Hi Mobileprob
Mike is away from the office right now, so I'll pick this up from here.
I completely understand your frustrations with this, but I can assure you that Mike has the same access to the system that all the mobile staff have and will follow the same troubleshooting guides.
As advised within the guide, If the issue persists, please send myself or any other mobile staff member a Private Message with the following information and we can look into this further.
- A list of all the troubleshooting steps tried
Which carrier setting is stored on the handset
Plusnet mobile number
Plusnet account number
Latest version of your IOS/Android software
Rest assured Mobileprob, we'll help in any way we can to get your data up and running as soon as possible.
Thanks,
- Rebeka
Re: No Data Connection.
08-07-2018 12:05 PM
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Re: No Data Connection.
08-07-2018 12:50 PM
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Re: No Data Connection.
08-07-2018 7:50 PM
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Hi All,
I am a newbie who ported his number to plusnet. Wishing I had never set on this path,
On Thursday 26th June I popped in my PlusNet sim into my Samsung galaxy s6 edge plus. Called plusnet to activate and then wait upto 24 hours. Friday voice and sms ok but no data. on Saturday 30th June phoned 500 and went through APN settings with advisor but no joy. Told new sim will be in the post. Tuesday 3rd July. New sim arrived. This was activated no data connection. Went through all the APN settings still no joy. Told to try connecting to internet 3 times at 2 hour interval. Reported that no web pages were available. This was passed to operations team and they would look into it and get in touch in 3 t0 5 days. On Wednesday tried a sim from 3 network in my phone. Logged onto web by 4G instantly. Tried my plusnet sim in another Samsung galaxy no joy. Tried my phone 60 miles away still no data connection. On Friday 6th July via web chat I informed the advisor that the 3 network sim works in my phone ok. I was told to put my plusnet sim in another phone on sunday 8th July. Today. Connect onto web. Repeat at 2 hour intervals and report back. This I did today and obviously I was never going to connect to any website. The reply I got was that this will be passed to operations and they will get back to me between 3 to 5 days. The question is: Am I being given a run around and some is having a laugh or is the plusnet expertise in question.
Re: No Data Connection.
08-07-2018 8:55 PM
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Re: No Data Connection.
08-07-2018 8:55 PM
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Re: No Data Connection.
08-07-2018 10:59 PM
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Re: No Data Connection.
08-07-2018 11:11 PM
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Re: No Data Connection.
09-07-2018 8:45 AM
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4 days after reporting this and still no fix. A few weeks after ordering sim and still no fix. I even received another sim through the post! what is going on??? How come you fix everybody elses from the sounds of things (in half an hour!!!) and I am still waiting. I hope I get a response today or I am taking this down the legal route. Its beyond a joke now!
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