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No 4g in NR27 9PX

Bluecat2
Grafter
Posts: 31
Thanks: 10
Registered: ‎02-01-2019

No 4g in NR27 9PX

Anyone aware of service issues in NR27 9PX always had excellent 4G service but currently nothing. 

 

5 REPLIES 5
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,201
Thanks: 9,842
Fixes: 1,547
Registered: ‎21-04-2017

Re: No 4g in NR27 9PX

Hi there,

It looks like EE have recently fixed a problem at that postcode. I've checked the network Here.

Are you still having issues or is your service back to normal now? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Bluecat2
Grafter
Posts: 31
Thanks: 10
Registered: ‎02-01-2019

Re: No 4g in NR27 9PX

Unfortunately still not working, tried to get an update today but after 40 minutes in the que gave up. 

Spoke to technical on Monday said a visit to resolve in 3 days but still no luck....

Bluecat2
Grafter
Posts: 31
Thanks: 10
Registered: ‎02-01-2019

Re: No 4g in NR27 9PX

For clarification, my works EE mobile phone has full 4g signal but I understand that Plus net only get access to a limited bands / frequency's  that EE use so "assume" it's that band / frequency that's causing my loss of service..

Bluecat2
Grafter
Posts: 31
Thanks: 10
Registered: ‎02-01-2019

Re: No 4g in NR27 9PX

Still no 4g, and no feedback got a email from Customer services 6 days ago saying we'll be in touch in 24 hours, but unfortunately with a do not reply email address.

Seems like I'm going to find another provider who can give me 4g

Tags (1)
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,201
Thanks: 9,842
Fixes: 1,547
Registered: ‎21-04-2017

Re: No 4g in NR27 9PX

@Bluecat2 

I'm really sorry for the long delay and the difficulties you've had to get your 4G back.

Can you private message me your full name and mobile number so I can take a look?

When private messaging, could you provide a link to this thread? Our staff PM’s go through a centralised system, so I may not personally message you back, but there’s a good chance I may do as there’s only a few of us from the team who help out on our Community Forums.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet