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No 4g after travel

RCCM
Newbie
Posts: 4
Registered: 10-05-2017

No 4g after travel

After travelling to a few different countries I returned home to have only 3g.  I've tried all the usual reset of networks, removal of sim etc so a replacement SIM was suggested.  This arrived, but no luck.  All the same possible remedies tried.

 

I don't have the option to see APN settings (iphone 5) so can't manually add these.

What's strange is that while I had this issues when my number was porting over from EE, it did resolve itself, so I know it's nothing to do with the phone or previous profiles etc from another provider.

 

I'm out of ideas - anyone have any suggestions?  (Other than moving on from plusnet)

Tags (4)
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 232
Thanks: 50
Fixes: 10
Registered: 13-07-2017

Re: No 4g after travel

This doesn't sound right at all, RCCM, but I'm sure we can get this sorted for you.

 

Please send me a Private Message and I'll open up the account and start to investigate.

 Michael Williams
 Plusnet Help Team