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No 4G and Texting problems

M-DAWSON757
Newbie
Posts: 2
Registered: 02-01-2018

No 4G and Texting problems

Hi all, I'm a new customer and just ported my number from Virgin. I can receive text messages but not send and got no mobile data with an iPhone 6. Put an ee card in my phone and all ok, put my sim in a working Galaxy S6 and exactly the problem occurs. I'm bored with ringing customer services now. Any help appreciated.
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 140
Thanks: 23
Fixes: 7
Registered: 27-09-2017

Re: No 4G and Texting problems

Hi @M-DAWSON757! Thanks for getting in touch!

 

It sounds like we might need to change some of the settings on your handset! 

It could possibly be an APN issue, or perhaps your previous provider's profile is still there.

 

To begin, could you please go into Settings > General > Reset > Reset Network Settings and then restart your handset.

 

To see if there is still an old profile on the handset, you'll be able to find this by choosing Settings > General > Profile.

 

I hope this helps Smiley If not, please send me a private message so I can check your account!

 

Thank you

-Oli

 Oli Gaffney
 Plusnet Help Team
M-DAWSON757
Newbie
Posts: 2
Registered: 02-01-2018

Re: No 4G and Texting problems

Hi

I've sent you a message

Mike