cancel
Showing results for 
Search instead for 
Did you mean: 

Newcomer seeks advice re 2FA problems in poor reception area

scholar
Newbie
Posts: 3
Registered: ‎26-01-2019

Newcomer seeks advice re 2FA problems in poor reception area

I'm  a new comer to PNMob. 

I live in an area which has poor coverage - regardless of provider.

Some outdoor reception  but nothing inside thick stone walled cottage.

I have been reviewing Internet security for all my devices and have started using 2 factor authentification on some sites.

However 2FA systems  which attempt to text my mobile just don't reach me.

Is there any way of boosting indoor reception or any other work around?

7 REPLIES 7
Mav
Moderator
Moderator
Posts: 22,418
Thanks: 4,751
Fixes: 516
Registered: ‎06-04-2007

Re: Newcomer seeks advice re 2FA problems in poor reception area

If you're talking about Short-Code Messaging then Plusnet Mobile doesn't currently support this.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

scholar
Newbie
Posts: 3
Registered: ‎26-01-2019

Re: Newcomer seeks advice re 2FA problems in poor reception area

No not that sophisticated.

  Sites  trying to authenticate my identity often send a numerical code  via sms  which I then have to enter into a website  box to confirm receipt ( and thus confirm identity).  The SMS often doesn't get through to me.

DaveyH
Champion
Posts: 1,946
Thanks: 453
Fixes: 12
Registered: ‎15-11-2012

Re: Newcomer seeks advice re 2FA problems in poor reception area

SMS isn't the best way to do 2FA anyway, as it's susceptible to MiTM attacks. Much more secure to use an authenticator app that generates the one-time passcodes (where supported)

MisterW
Superuser
Superuser
Posts: 15,030
Thanks: 5,674
Fixes: 405
Registered: ‎30-07-2007

Re: Newcomer seeks advice re 2FA problems in poor reception area

you're talking about Short-Code Messaging then Plusnet Mobile doesn't currently support this.

It's only sending to short codes that's not supported, incoming SMS from short codes is supported.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,592
Thanks: 10,325
Fixes: 1,602
Registered: ‎21-04-2017

Re: Newcomer seeks advice re 2FA problems in poor reception area

Hi there.

Unfortunately I don't think there's anything I can recommend from a staff perspective regarding boosting your signal, but it may be worth looking at using an authentication app like @DaveyH has suggested.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Mav
Moderator
Moderator
Posts: 22,418
Thanks: 4,751
Fixes: 516
Registered: ‎06-04-2007

Re: Newcomer seeks advice re 2FA problems in poor reception area


@MisterW wrote:

you're talking about Short-Code Messaging then Plusnet Mobile doesn't currently support this.

It's only sending to short codes that's not supported, incoming SMS from short codes is supported.


@MisterW

You're right, of course - no idea why I thought that. SorryEmbarrassed

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

scholar
Newbie
Posts: 3
Registered: ‎26-01-2019

Re: Newcomer seeks advice re 2FA problems in poor reception area

My thanks to you and to daveyH  for your advice.