New to Plusnet mobile
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New to Plusnet mobile
13-08-2021 5:53 PM
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Today I received a text "Hello, your port is confirmed and will be complete on 16/08/21. We'll be in touch to let you know it's completed"
I received my new sim today also, and it has a random mobile phone number so am I right by thinking that if I put the sim in my phone on the 16th I will then be connected to my chosen number or will I be left with this new unwanted number?
I can't find any info on this.
Thank you in advance
Re: New to Plusnet mobile
13-08-2021 8:00 PM
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Yes, it is standard procedure when porting a number.
The best thing to do is keep using your old sim until it stops working/it loses signal, then insert the new sim which should start working with your old number after a short delay.
Re: New to Plusnet mobile
13-08-2021 8:01 PM
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Then pop in your new Plusnet sim and should be working with the number transferred.
Hope that makes sense:)
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: New to Plusnet mobile
13-08-2021 8:08 PM
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That makes perfect sense, thank you
Re: New to Plusnet mobile
14-08-2021 8:16 AM
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I agree it makes sense,If only Plusnet said that in their emails.Instead they choose send information that is at best misleading lets have straightforward information that is easy to understand
Re: New to Plusnet mobile
14-08-2021 10:24 AM
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Fair point. I chose Plusnet through a comparison site and acquired my PAK and put that into the online Plusnet form but now I'm getting emails telling me to use my new sim and text a number with my PAK
You can't make it up!
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