New to Plusnet but far from impressed

[#1]

Apologies for any inconvenience caused.

I'm afraid we can't escalate this but we are monitoring this for you and we'll update you as soon as we know more

[#2]

Hey @Bradbury86,

Thanks for your patience with this matter.

I have now responded via PM with further information.

Thank you.

[#3]

I have replied to your PM

I seem to be getting nowhere fast with Plusnet

My iPhone data works fine using 3G on Tesco but NOT on Plusnet

[#4]

Hi there @Bradbury86,

I am sorry it was not the news you were hoping for and I do apologise for the inconvenience caused.

I have now responded to your PM.

Thank you.

[#5]

I have replied to latest PM

Far from happy with Plusnet

[#6]

I have now changed over to a different mobile company and ported my number to new supplier and guess what my iPhone now works on 3G, 4G ok too. So that is three different suppliers where my iPhone worked Ok but not on PN. Yet PN support still insist nothing wrong with PN sim or data. Good bye PN you didn’t do me proud and I certainly won’t be recommending to anyone.

[#7]

Hello @Bradbury86 we are deeply sorry about the experience you have had with our services.

I can see we have attempted to help, but as you have advised, you have now joined a new mobile service provider.

We wish you all the best for the future.

Kind regards.

[#8]

Hi Bradbury86 

What a total mess I hope you have asked for a refund

They are very good at giving excuses but no good at finding the solution to problems

Just look at the new billing system another total mess

Brian A