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New sim no service Homtom HT17 Pro

Mutti
Newbie
Posts: 3
Registered: 22-02-2018

New sim no service Homtom HT17 Pro

Unlocked Homtom HT17 Pro (running android 6 marshmallow).  Received Plusnet sim, received welcome email, popped sim in, no service.  Plusnet sim works fine in Doogee handset (not mine belongs to a mate).  Both o2 and giffgaff sims work in Homtom handset.  Totally confused.  Performed factory reset on Homtom, tried plusnet sim, still no service.  Tried settings > mobile networks > access point names but unavailable (greyed out).  The sim is recognised but not accepted i.e. number not showing in phone details.

Any ideas.  

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 304
Thanks: 56
Fixes: 15
Registered: 13-07-2017

Re: New sim no service Homtom HT17 Pro

Sorry to hear you're having some service issues, Mutti.

 

Have you removed any old profiles from the handset?

 Michael Williams
 Plusnet Help Team
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: New sim no service Homtom HT17 Pro

@Mutti I had a problem with that handset and gave up  (no data connection possible although worked as a phone)
Now on O2 which worked out of the box with no fiddling

Mutti
Newbie
Posts: 3
Registered: 22-02-2018

Re: New sim no service Homtom HT17 Pro

Michael - have no idea how to do that.  Do you mean delete accounts such as google etc. Bear in mind I have done a factory reset which wipes everything  (or so I thought).  Thanks.

Mutti
Newbie
Posts: 3
Registered: 22-02-2018

Re: New sim no service Homtom HT17 Pro

@Oldjim  Thanks for heads up.  Have ordered giffgaff sim today in the hope it works which piggybacks off O2 I believe.  Fingers crossed.  Cheers.