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New sim no service Homtom HT17 Pro

Mutti
Newbie
Posts: 3
Registered: ‎22-02-2018

New sim no service Homtom HT17 Pro

Unlocked Homtom HT17 Pro (running android 6 marshmallow).  Received Plusnet sim, received welcome email, popped sim in, no service.  Plusnet sim works fine in Doogee handset (not mine belongs to a mate).  Both o2 and giffgaff sims work in Homtom handset.  Totally confused.  Performed factory reset on Homtom, tried plusnet sim, still no service.  Tried settings > mobile networks > access point names but unavailable (greyed out).  The sim is recognised but not accepted i.e. number not showing in phone details.

Any ideas.  

4 REPLIES 4
MichaelWilliams
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 304
Fixes: 15
Registered: ‎13-07-2017

Re: New sim no service Homtom HT17 Pro

Sorry to hear you're having some service issues, Mutti.

 

Have you removed any old profiles from the handset?

Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: New sim no service Homtom HT17 Pro

@Mutti I had a problem with that handset and gave up  (no data connection possible although worked as a phone)
Now on O2 which worked out of the box with no fiddling

Mutti
Newbie
Posts: 3
Registered: ‎22-02-2018

Re: New sim no service Homtom HT17 Pro

Michael - have no idea how to do that.  Do you mean delete accounts such as google etc. Bear in mind I have done a factory reset which wipes everything  (or so I thought).  Thanks.

Mutti
Newbie
Posts: 3
Registered: ‎22-02-2018

Re: New sim no service Homtom HT17 Pro

@Oldjim  Thanks for heads up.  Have ordered giffgaff sim today in the hope it works which piggybacks off O2 I believe.  Fingers crossed.  Cheers.